Associate, Facilities
Summary
A successful candidate will provide facility support with a strong focus on customer service. The candidate will have exposure to the regulatory compliance environment participating in compliance testing procedures and process documentation.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
• Perform fingerprint services for employees and contractors.
• Perform Badging services for employees and contractors. Coordinate with HR (Recruiting) to schedule badge photos
• Perform other duties as assigned. i.e. Professional Services – Coordinate with HR, Legal and Business Operations to ensure necessary documentation.
• Proactively manage service now tickets and raise awareness via email communication to “Facility Team Members” of next steps needed to close out tickets.
• Participate in testing compliance testing procedures.
• Performs facility inspections and prepares reports.
• Weekly check in with Administrative teams (CFO, CIO C-Suite etc. ) on issues that exist in their respective space and address routine repairs (Furniture Heat /Cold Issue, AV etc.) that affect their respective teams.
• Maintain WISP space management seat assignments.
• Organize the facilities room (Office / Desk Keys in secured cabinet), Old Badges properly dispose, and general cleanup of facilities room.
• Terminated employees make sure workstations are properly cleaned up and they are ready to be used by a new associate.
• Ensure that Photo ID pictures of associates from the CCure system are imported into Outlook
• Room setup – Ensure that the business requirements are handled on a timely basis.
• Schedule and document proactive maintenance procedures, (Copies, Coffee Machines, Water filters, Ice Machines are serviced)
• Maintain inventory of supplies for copier equipment and lunchroom supplies and place orders as needed.
• Provide front desk coverage as assigned.
• Perform minor service on mailing machine and copiers. In conjunction with IT Focal point Xerox system administrator to assess machine problems and calls service when needed.
Supervisory Responsibilities:
• N/A
Qualifications:
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. • Strong customer service skills – Can do attitude.
• Must be detail oriented.
• Good organizational skills
• Knowledge of Microsoft Office Suite and Outlook
• Good communication skills in both written and verbal
• Ability to comprehend and interpret instructions.
• Ability to respond to common inquiries or complaints from staff diplomatically
Technical Skills:
• PC Skills, Microsoft
Education and/or Experience:
• Bachelor's degree preferred
Certificates or Licenses:
• N/A