Associate Manager, Field Success at Pampered Chef

| Chicago
!Sorry, this job was removed at 12:34 p.m. (CST) on Wednesday, February 19, 2020

Purpose: 

The Field Success team is responsible for growing Pampered Chef’s global business by building the active consultant base, increasing productivity, and retaining more consultants to the business by improving the experience. The team will coordinate the annual commercial plan and assess its global performance, identify opportunities to improve the consultant journey and experience, optimize the live and virtual party experience, develop and manage the consultant digital road map, and lead new and existing programs to help drive consultant performance and success.

The Associate Manager, Field Success is responsible for improving the consultant experience. This will be a cross-functional team member, working with business partners across the organization and consultants in the field to research, evaluate and prioritize improvement opportunities and then manage work across teams to plan, roll-out, and measure results. The person is responsible for owning multiple programs at a time to ensure project and business milestones are accomplished. This role evaluates and maintains programs and resources that our independent sales consultants use every day. This position examines what works, what doesn’t, and strives to provide the best possible experience for our consultants. This role reports to the Director of Field Success.

Key Responsibilities: 

  • Develop and optimize key consultant programs to support the recruitment, ramp-up, and stabilization of consultants to achieve critical success measures.
  • Actively lead field projects to that address key opportunities for consultants. As program lead, this person is responsible to set goals, deliver and measure results.
  • Define the critical experiences in the consultant journey, and how to address the biggest challenges impacting consultant experience and their success.
  • Support cross-functional research activities to drive to insights, and generate concepts for improvements to existing experiences, services, and solutions.
  • Build trust within the organization and consultant field to influence outcomes.
  • Execute pilot tests to validate benefits and viability of changes to the consultant experience.
  • Support the scale and launch of improved experiences to the full field of direct sales consultants.
  • Help build Pampered Chef’s innovation culture and contribute directly to a key area of our business.

Competencies:

  • Communicates Effectively 
  • Resourcefulness 
  • Situational Adaptability 
  • Manages Complexity

Measure of Success:

  • Key KPIs you’ll be responsible for achieving include Revenue/Consultant, Selling Consultants, New Recruits, New Consultant Sales, and Consultant Retention.

Education and Experience:

  • A bachelor’s degree is required
  • At least five years of experience in a project management role working cross-functionally to deliver results
  • Subject matter expert in best practices in social media
  • You should love engaging with customers (our consultants!), rapidly launching experiments, and designing solutions and experiences to meet user needs.
  • You are driven by empathy and a passion for understanding people and their motivations
  • You have experience with quantitative research and a genuine passion for data
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • OracleDatabases

Location

We get to mix it up! PC has offices in Addison and in downtown Chicago.

What are Pampered Chef Perks + Benefits

Culture
Partners with Nonprofits
Pampered Chef hosts Help Whip Cancer fundraisers with the American Cancer Society and is a proud partner with Feeding America's Round-Up from the Heart Program raising more than $26 million since 1991
Friends outside of work
Eat lunch together
Intracompany committees
Our FUN Committee plans monthly events from game nights, happy hours, Halloween contests, and summer BBQs.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker, and 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Our game room includes Ping Pong, Darts.
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Pampered Chef hosts occasional Lunch and Learns for employees.
Promote from within

Additional Perks + Benefits

Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.

We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!

We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.

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