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Call Center Department Manager

| Chicago

As a Department Manager, you’ll be a key player on our Operations Team. You will oversee day-to-day functions for call center representatives and managers across multiple shifts and/or departments. You’ll be responsible for ensuring a high level of customer service and drive department production to exceed goals. You’re a problem-solver, you have strong leadership skills, and you’re able to maximize resources to get the job done. If this sounds like you, read on...

What You’ll Do as a Department Manager:

  • Manage and lead section managers to meet and exceed individual, team, departmental, and P&L objectives
  • Gain certification (Train the Trainer) and support Technical and Leadership development across the business
  • Ensure lending compliance within respective departments as it relates to industry consumer lending guidelines
  • Identify, develop and implement improved department procedures and practices on an ongoing basis
  • Prepare and analyze management reporting to enhance efficiencies and drive productivity improvements on an ongoing basis
  • Facilitate and oversee the performance management process including biannual performance reviews, co-worker improvement plans, and disciplinary corrective actions
  • Responsible to lead and execute new and/or ongoing projects as assigned by executive leadership
  • Meet and drive individual and department production to exceed established goals
  • Create, communicate, and effectively execute subordinate job responsibilities and provide defined job developmental and or career development plans
  • Demonstrate sound judgmental decisions with daily responsibilities including hiring, corrective action, developmental plans, performance management, performance improvement plans, talent assessment, and termination
  • Create an environment focused on generating a great internal and external customer experience

You’re Right for this job if you have:

  • Bachelor’s degree is strongly preferred
  • 4+ years management experience in related capacity
  • Excellent written/oral communication and interpersonal skills with all levels of management
  • Exceptional customer service skills
  • Strong problem solving and analytical skills
  • Proven project leadership and conflict resolution skills
  • Must be very comfortable using computers and Microsoft Office Suite; superior Excel skills

Enova Overview:

Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."
Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RubyLanguages
    • GoLanguages
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

Location

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.
Enova uses collaboration (plus a #win tradition) to tackle challenges
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An Insider's view of Enova

How would you describe the company’s work-life balance?

Enova encourages employees to own their work-life balance journey by providing an environment that allows them to be successful. Leaders value the results you create, rather than the number of hours in front of your desk to get to those results. Bottom line, people respect that you have your own unique working style, which is yours to discover.

Jungmin

Cho

What are some social events your company does?

Enova’s social calendar has something for everyone. Events range from comedy shows to bowling for charity. We host & sponsors events, including the Chicago Women in Tech conference and weekly meetups. It’s easy to find people with similar interests; if there’s something missing from Enova’s social list, make it happen! People will definitely join.

Curtis

Hiller

What are Enova Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

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