Client Development Associate

| Chicago

Company Description

M1 is reinventing personal finance and creating the next generation financial institution. We believe the current tools used to invest, borrow, and spend your money are woefully outdated and overpriced. That’s why we’re rethinking what’s possible with new technology and building the tools to empower people to make the most of their money.

We started by building a beautiful, one-of-a-kind automated investing platform. People can easily customize and automate their investments, borrow against a portfolio line of credit, and soon, use M1 as their bank – creating the next generation personal finance account. There has never been an easier, more convenient, or less expensive way to manage your money.

Headquartered in Chicago, we’re rapidly growing and currently manage over half a billion dollars with hundreds of thousands of users. But we are not done. We’re just getting started and have ambitious plans to take on an entrenched industry. Join us and help build the future of personal finance.

Job Description

The Client Development Associate will assist in growing the M1 client base with a focus on increasing assets under management. This will be accomplished by engaging with our existing client base through proactive outbound communication and providing excellent service and support to M1 existing client’s. They will also be responsible for aggregating user feedback that provides M1’s product team with actionable information to prioritize and develop features within the application. Overall, we are looking for a compassionate individual that will go above and beyond in improving our client experience with a committed focus on growth of the client base and assets.

Qualifications

Assist in various day to day tasks of the client development team that includes but not limited to.

  • Willingness to make a high-volume number of outbound calls per day
  • Proactively make outbound sales calls to existing clients to better familiarize them with the functionality of M1 Finance.
  • Assist and lead one on one product walk-through with clients
  • Campaign management, including prospecting and calling on existing clients.
  • Assist in the planning and ideation of various ongoing client seminars, events and webinars
  • Ensuring CRM system is up to date and activities are accurately documented.
  • Collecting qualitative data to better assist product and marketing channels
  • Long term interest in a sales or marketing
  • Excellent Written and verbal skills
  • Ability to create and deliver presentations tailored to a select audiences
  • Keen interest in the financial services industry
  • Current FINRA Series 7 and 63 licenses preferred (Must obtain licenses within 3 months of joining firm)
  • 1-2 years of experience in sales or customer service is preferred..

Additional Information

Ideally, we are looking for a highly organized, entrepreneurial individual to join our team. What we care about most is hiring someone who will take direct ownership of their job function and will put in whatever effort it takes to get the job done

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Location

213 W Institute Place, Suite 301, Chicago, IL 60610

An Insider's view of M1 Finance

What’s the vibe like in the office?

Laid back but very energetic at the same time. We're always working on the next product update, the next campaign, and while it can be a bit demanding, every team is good about providing flexibility and we celebrate all successes together.

Catalina

Art Director

How do you collaborate with other teams in the company?

Open communication and collaboration welcome at all times. We're always looking for ways to harness each other's expertise so that the whole is greater than the sum of the parts.

Patryk

Digital Marketing Specialist

What makes someone successful on your team?

We look for people who are smart, ambitious, hard-working, and friendly.

Steven

VP of Engineering

What is your vision for the company?

M1 Finance should functionally change the way we manage our personal finances.

Steven

VP of Engineering

How do you empower your team to be more creative?

M1 has a mountain to climb, and we are always looking for more solutions. Any person on my team is empowered to come up with those solutions

Steven

VP of Engineering

What are M1 Finance Perks + Benefits

M1 Finance Benefits Overview

A great product is the result of a talented team and strong work culture. At M1, our philosophy is to hire unbelievably intelligent, motivated, high-integrity individuals and promote an environment that enables their best work.

Our company’s culture reflects what creative, intelligent people value in their careers: meaningful and interesting work, a fun environment, and financially rewarding opportunities.

https://www.m1finance.com/about/culture

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
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