Job Type
Full-time
Description
Everspring partners with leading universities to create a new standard of excellence in online education. Our dynamic and innovative team shapes the culture of our company and powers our university partners' success. We are not a typical online education company - Everspring's unique approach influences everything we do.
The Client Engagement Manager is responsible for collaboration with Everspring's University Partnership/Client Engagement team to support client engagement operations. This role will work as a liaison with partner contacts and internal departments to help drive partner support and outcomes.
The Manager helps support service delivery for our partners to build trusting relationships. This role will help build efficiency and effective responsiveness into existing operations and will anticipate and address needs before they arise. The ideal candidate is passionate about higher education and working with traditional universities to develop leading online learning.
This role reports to the EVP of Client Engagement and is located in Chicago, IL.
Responsibilities

• Organize the internal matrix of client engagement organizational tasks into actionable plans while maintaining and nurturing client relationship
• Manage a priority que of deliverables needed across the organization utilizing deep account knowledge and client expectations at multiple levels on the client side
• Create a calendar of onsite meetings as well as executive sessions for annual planning purposes, meanwhile managing the preparation timeline, internal workflows, and materials finalization.
• Organize call agendas which includes follow up with functional leads to ensure call preparedness, harvesting agenda items for client calls and facilitating client calls. working with client agendas
• Attend client calls and take notes and collect action items and work with team to complete open items
• Collaborate and work closely work with University Program Directors to manage and maintain day to day operations
• Organize academic client information that will help ensure we are collecting up to date client information and ensuring we are tracking against timelines
• Own the logistics and coordination of client facing webinars
• As appropriate, under the direction of the leadership teamwork with the client on program solutions
• Engage with internal functional support staff to help foresee issues and resolve before they come up while positioning resolutions with client as part of day-to-day operations
• Proactively identify potential gaps in processes and provide context with possible solutions to the leadership team
• Track and maintain the client engagement priority list on behalf of the team
• Partner with the leadership team to generate the Client Status meeting agenda
• Continually acquires knowledge of our partners, solutions, and industry
• Track and report on client engagement operations
• Field and respond to inquiries and questions from the team about customer issues and internal processes
• Assist in the tracking and reporting of performance metrics on the accounts assigned to the manager
• Support the team by helping to ensure program commitments are being fulfilled, including resolving issues related to scope, and university partner satisfaction

Requirements

• Bachelor's degree
• 3 to 5 years of prior experience in customer support, client services and/or project management preferred
• Excellent written and verbal communication skills
• Strong project management, organization, time management and problem-solving skills
• Ability to spot issues early and escalate potential challenges appropriately to find solutions quickly and seamlessly
• Experience working in a team-oriented, collaborative environment
• Deadline-driven, with the ability to support multiple projects and deadlines
• Exceptional organizational skills and a strong attention to detail
• Ability to use creative thinking to identify and solve problem
• Able to travel nationally, on average 2 days per month

About Everspring
Everspring, Inc. is an ed-tech trailblazer. We create customized, integrated digital solutions that enable top universities to design and deliver their programs online, with excellence. Our exceptional technology platform and robust supportive services empower universities to focus on teaching engaging content that transforms lives.
We offer a range of full-service turnkey solutions and fee-for-service offerings, as well as a set of innovative standalone products. We deliver industry-leading outcomes in academics and instructional design; market research and program design; marketing and lead generation; recruitment and enrollment services; student support and retention services; and technology infrastructure and analytics. Our proprietary methodologies yield uniquely tailored solutions that drive tangible value for our university partners, their faculty, and their students.
Based in Chicago, Everspring serves a growing number of colleges and universities.
Benefits Overview
We care deeply about our employees. We offer many benefits which include but are not limited to medical, vision and dental insurance, HSA, FSA, long-term and short-term disability, pet insurance, 401K with a match, generous PTO plan that accrues with tenure, 10 paid holidays, free access to an employee assistance program, professional development opportunities, a fitness center subsidy and much more! In 2021 and 2022, Built In named us one of the "Best Places to Work" in Chicago. We also offer plenty of opportunities to have fun together!
Covid-19 Note
In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from Everspring, you will be required to share proof of your Covid-19 vaccination.
EEO
Everspring is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Everspring makes hiring decisions based solely on qualifications, merit, and business needs at the time.
If you believe you have what it takes but don't necessarily meet all of the criteria outlined, please apply-you could be exactly who we are looking for!