Chicago, IL

Client Manager – Manufacturer Client Success - South at NielsenIQ

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Job Description

About this job:

Consumer behavior is rapidly changing and evolving, further accelerated by the social and economic outcome of a worldwide crisis. Manufacturers within the FMCG space are invested in understanding consumer dynamics and how to realize growth by optimizing spend, targeting new consumers, and expanding into new and unique channels. 

 Small and Medium sized businesses (SMB) navigate additional challenges with getting exactly the right data when they need it, tracking their entire consumer journey, confidence at retail, and maximizing their investment. You will be focused on helping SMB clients navigate these challenges and uncover growth for their business. 

 The Client Manager position is a “farmer” role. You will be focused on building strong relationships, achieving revenue goals, and retaining your SMB clients.

 Job Purpose 

  • The Client Manager role is responsible for the P&L for the assigned client portfolio by identifying new opportunities for NielsenIQ. They are responsible for expanding the overall relationship to broaden our engagement with more departments and C-suite executives. This role owns leading and driving contract renewals. As client manager you will also partner to ensure we are delivering value and driving outcomes for licensed services.

 Job Responsibilities 

  • Development of internal Account Plan with cross-functional partners 

  • Development and management of external Joint Business Plan with client for assigned solution or area

  • Building and managing client relationships to ensure retention and expansion

  • Identifying opportunities for Nielsen Services and Solution to help clients achieve strategic objectives

  • Partner to drive value & retention through customer satisfaction, and overall health scores

  • Own strategy and execution for customer renewals and expansion by crafting meaningful proposals incorporating appropriate products and services 

  • Partnering with cross-functional teams for awareness of projects and analytics to identify incremental opportunities

  • Full understanding of Nielsen services and solutions to upsell & cross sell

  • Transformation leader to introduce new technology and solutions to clients

  • Clear understanding of product roadmap to lead adoption and transformation 

  • Able to work independently, managing priorities, and maintain communication with stakeholders.


  • Sales Target Responsibility: actively identify opportunities to ensure quarterly and yearly Sales Targets are achieved

  • Operating Plan Target Responsibility: forecasting, pipeline creation and management 

  • Key internal interface relationships: Account Leaders, Client Consulting team, Client Delivery Team, Internal Leadership, Finance including Legal, HR, etc.

  • Key external interface relationships: 10-15 SMB clients, wide range of client contacts up to C-suite

  • The role is Regional/Local

 Role Requirements 

  •  College/University Undergraduate or Masters Degree
  • 5 years industry experience – CPG, consulting, information, technology and analytics
  • Experience working with complex client relationships and client issue resolution
  • Experience in management and coaching
  • Selling experience or quote responsibility - Preferred
  •  Financial Management Experience - Preferred
  • Prior experience with Nielsen solutions - Preferred
  • Proven track record of building client engagement - Preferred

This role can be done remotely

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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Where we are

Our office is located in the heart of the Loop, easily accessible to multiple Metra & 'L' stops (brown, orange, pink, purple, red, & blue lines!)

Technology we use

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What are NielsenIQ Perks + Benefits

NielsenIQ Benefits Overview

As a global employer, we’re able to influence the health and wellness of our 30,000 associates and their families—that’s a big responsibility that we take very seriously. Our innovative “The Whole You” program is built around four pillars of well-being: physical, emotional, financial, and social & environmental.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
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