Client Success Associate

| Chicago

We’re a growing company, and we need key players like you to work directly with America’s largest employers!

We’re looking for a full-time Client Success Associate in our Chicago office.  Reporting directly to the Head of Client Success, you’ll play a crucial role in our Account Management strategy and execution.

About PerkSpot

PerkSpot is a benefits company that offers perks and discounts, as well as rewards and recognition, to millions of employees. We work to secure exclusive discounts from top brands like Apple, Target, and Samsung, which are then bundled into one, easy-to-use platform. From there, we partner with some of America’s top employers, like Walgreen’s, McDonald’s, and Lyft, who provide those discounts to employees so they can start to save on everything from gym memberships and movie tickets to electronics, new cars, and travel.

Our company was founded in 2006 by good people with great vision, and we’re working hard to carry out that mission to this day. As we continue, we’re proud of our leadership position in the tech and human resources industry, but we’re committed to doing even more – developing better products, reaching more employers, and getting more employees engaged with our platform. We may have started small, but we’ve grown quickly, and proved ourselves and our product while doing so. In 2018, our company announced an additional investment of $50 million dollars from Susquehanna Growth Equity. This next stage of growth will focus on expanding our use of technology – specifically machine learning and AI – to consistently put the right perks in front of the right people, at the right time.

About the Role 

The primary focus of the Client Success Associate role is to partner closely with departmental resources to oversee accounts and deliver excellent customer service. Client Success Associates will contribute to the successful delivery of our solutions and ensure clients meet their goals and objectives by managing a designated subset of accounts. Client Success Associates are focused on account retention by reinforcing the PerkSpot Value Proposition. 

Throughout Your Career Here

  • Manage a set of assigned accounts and overflow as needed
  • Ensure the timely and successful delivery of PerkSpot products and services 
  • Support any overflow needs of the department as directed by Management 
  • Swiftly tend to client needs and act as an internal advocate
  • Cultivate strong relationships with multiple client touch points 
  • Gain familiarity with background and needs of PerkSpot top clients
  • Highlight and reinforce the PerkSpot Value Proposition to increase stickiness
  • Maintain a working knowledge of PerkSpot products, capabilities, and support processes
  • Host monthly Client Check-Ins for Top Ten Accounts and quarterly for all active accounts

A successful candidate will have: 

  • 1 year in a client facing role 
  • Proven track record of successfully managing projects, innovative thinking, and solving problems
  • Strong work ethic and ability to work under pressure in a team environment
  • Professional approach to work with a service orientation
  • Excellent verbal and written communication skills
  • Acute attention to detail
  • Self-starter with the ability to organize and execute upon competing priorities to meet daily and periodic deadlines

Key Performance Indicators 

  • Client account retention 
  • Strong user adoption and participation
  • Long term profitability of the client relationship

The Perks of Working at PerkSpot

We work with millions of users and many of the world’s biggest brands. We take that trust seriously, but we don’t take ourselves too seriously. We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot.

We’re a team working out of our office in Chicago’s River North neighborhood. We dress how we like, boast an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.

We’re a team of owners. Every employee is included in our equity program. Given our success, our owners are generally already “in the money” so we are all aligned to ensure our continued business success.

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage, showers on-site and our own private gym.

In the next stage of our growth, we’re leveraging the power of technology -- particularly machine learning and AI -- to improve the experience of our users.

We hold Friday all-company get-togethers where we learn from what went wrong and celebrate what went right. Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.

How to Apply

All applications will be kept strictly confidential. Please submit a resume AND cover letter (a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a full background screening.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • .NET CoreLanguages
    • jQueryLibraries
    • ModemizrLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Elastic SearchDatabases

Location

320 W Ohio St, Chicago, IL 60654

An Insider's view of PerkSpot

What's something quirky about your company?

We get to bring our furry friends to keep us company and remind us that there is always someone looking up to you.

Levi

Accounting Manager

What projects are you most excited about?

The projects that excite me most are ones where I collaborate with different departments to create something that really effectively markets our company, both internally and externally. These projects are always the ones that help deepen my understanding of our company and how we work, which is vital for a marketing professional.

Amy

Content Marketing Associate

What makes someone successful on your team?

A successful PerkSpot AM takes pride in providing superior customer service to our clients and is dedicated to being their partner-in-crime throughout their efforts to inspire employees. A love for rescues is also a must.

Becky

Head of Client Success

How do your team's ideas influence the company's direction?

The tech team has a lot of influence over how solutions are implemented, leading to scalable, reliable solutions which provide great value to our users. Ultimately these design decisions help grow the business by providing a great user experience!

Chris

DevOps Engineer

How does your team reward individual success?

Each week a member of our team is recognized as the PerkSpot "Star" of the week. They recieve a big trophy to position on their desk for the week and receive credits to spend in our gift card platform. This person has gone above and beyond to help the company and/or support multiple teams on a special project or initiative.

Anthony

Senior Account Executive

What are PerkSpot Perks + Benefits

PerkSpot Benefits Overview

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage and showers on-site.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
PerkSpot
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Game Room
Our game room includes Ping Pong, Video Games, Darts.
Some Meals Provided
Happy Hours
Pet Friendly
PerkSpot allows one pet per day on Monday, Wednesday and Friday's
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

PerkSpot offers free Financial Advisory services to all our employees from an outside Financial Advisory firm.

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