Client Success Coordinator at PerkSpot
Work directly with America's best employers to bring joy to millions of employees!
Note: At PerkSpot, the safety and wellness of our employees is our top priority. To provide our employees with the support they may need to maintain their personal health and wellness, our office is open and available for those employees who are interested in using it. Our long term goal is for PerkSpot employees to return to our Chicago office, however working remotely will be an option until everyone is comfortable, and it is 100% safe for all to return.
Hi, welcome to PerkSpot. We’re looking for an ambitious and goal-oriented Client Success Coordinator to join our team! If you’re looking to start your career in a growing, fast-paced start-up while supporting individuals working at some of the largest employers and companies in America, then this is the role for you.
The Client Success team does some of the most important work here at PerkSpot. This includes supporting account retention efforts, evaluating client satisfaction, and brainstorming ways to make partnerships work for all parties involved: our clients, their employees, and PerkSpot. Our ideal candidate is someone eager to learn, work hard, and make a positive impact on the people around them.
PerkSpot is an employee benefits company that works with America’s top employers to offer exclusive discounts, rewards, and recognition to millions of employees. These exclusive perks and savings are a great recruitment and retention tool that allows employees to take advantage of unique opportunities and feel great about the company they work for. We help employees from over 1,000 companies like Spotify, Walgreens, McDonald's, and Lyft save on everything from gym memberships and movie tickets to electronics, new cars, and travel.
Profitable and growing, our company was founded in 2006 by good people with a great vision, and we’re carrying on the work they started. In 2018, our company was proud to announce an additional investment of $50 million dollars from Susquehanna Growth Equity. As we continue to grow, we’re excited about our leadership position in the industry, but we’re also committed to doing more - developing better products, reaching more employers, and getting more employees engaged with our platform. Our passion is to make every place a great place to work, starting with our own. We’re a big platform, but a small team. That means we’re going to trust you with more responsibility than you’d have anywhere else and invest in your success and growth more than any other employer.
Meet the Client Success Team
The Client Success team is responsible for managing the day-to-day and long-term strategy of client relationships here at PerkSpot. They strive to keep PerkSpot’s active and prospective partnerships positive and mutually beneficial. As an entry-level, part-time member of this team, you will assist team members as they build and maintain their client relationships. This is the perfect role for someone looking for a future in customer service and client management!
Life as a Client Success Coordinator:
- Processing and maintaining exclusive merchant offers for our various partnerships
- Becoming well-versed in each client’s specific industry and developing unique offers that tailor to their needs
- Facilitating client requests for standardized promotional and marketing collateral
- Strategizing ways to increase user engagement and expand client commitments
- Helping the team with things like scheduling, promotional requests, and other administrative tasks
- Assisting with onboarding new clients as team members dictate
- Supporting with overflow needs as assigned by team leads
What we’re looking for:
- A helpful, eager-to-learn attitude - previous experience in client management or customer service is a plus!
- Desire to grow a career in client management, account management, or client service
- Knowledge in Salesforce, MS Excel, or any other tech software a plus
- Excellent communication skills and a helpful attitude
- Highly organized and proactive work ethic; proven multitasking skills
- Proven desire to learn and grow within PerkSpot - this is a part-time role with the potential to grow into a full-time role!
- Ability to collaborate effectively and work well within a team
- Desire to thrive within a fast-paced, ever-changing work environment
- Proven understanding of PerkSpot’s values as a whole and a willingness to work hard to achieve overall company goals
Your First Few Months
From the first day, you’ll work to learn the ins and outs of PerkSpot and how the things we do benefit our partners. You will then collaborate closely with the entire team to become proficient in the programs we use - Salesforce, Microsoft, Salesloft, SailThru, etc. - including proprietary systems! As you learn more about what we do, you’ll also become well-versed in the art of client management and success, while strategizing ways to make sure they are getting the most out of their partnership with us. Ideally, we would love to bring you onto the Client Success team full-time, to make a lasting impression on the platform’s success for years to come!
The Perks of Working at PerkSpot
We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot.
We work out of our office in Chicago’s River North neighborhood. When we are in the office, we dress how we like, encourage flexible hours and an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.
PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, a generous parental leave policy, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage, a private gym, and a shower on-site.
We hold weekly company get-togethers where we learn from what went wrong and celebrate what went right. Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.
Because we consider every member of our team to be a fundamental part of our success, we encourage everyone to be invested in our success, regardless of their position. We want every one of our employees to think like an owner: put in the effort to exceed expectations, solve problems before they come up, and always go the extra mile. It’s this drive to succeed that makes PerkSpot such an interactive and fulfilling place to work.
How to Apply
All applications will be kept strictly confidential. Please submit a resume AND cover letter (we know it is old school, but a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!
All positions require a full background screening.