Client Success Manager, Travel at Affirm
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Client Success Manager you will work with some of our largest accounts in travel to drive adoption, usage and growth of the Affirm platform. The Client Success Manager position is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization.
This person will report to the Director of Customer Success.
What you'll do
- Manage a portfolio of strategic travel accounts to foster long-term business relationships
- Deliver a proactive client management strategy to encourage retention, satisfaction and growth with our merchant partners
- Analyze merchant performance and recommend programs to increase product adoption, drive revenue growth, and deliver a measurable ROI
- Promote marketing best practices and optimization strategies with our merchant partners
- Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing and Product teams to improve the Affirm offering for our merchants
What we look for
- 3-4+ years of enterprise customer-facing experience; preferably in a high-tech environment
- 7+ years of professional experience
- Excellent customer relationship management skills with the ability and experience to manage strategic accounts
- Ability to build relationships and influence towards outcomes
- Experience in managing cross-functional projects with a high attention to detail
- Strong written and verbal communication skills
- Excellent analytical abilities
- Knowledge of marketing technologies, SaaS, and e-commerce preferred
- Experience in the travel industry is preferred