Client Success Manager at PerkSpot

| Chicago
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Work directly with America's best employers to bring joy to millions of employees!

Note: At PerkSpot, the safety and wellness of our employees is our top priority. To provide our employees with the support they may need to maintain their personal health and wellness, our office is open and available for those employees who are interested in using it. Our long term goal is for PerkSpot employees to return to our Chicago office, however working remotely will be an option until everyone is comfortable, and it is 100% safe for all to return.

We’re looking for a talented Client Success Manager to work with some of the biggest and best brands in America.

The primary focus of the Client Success Manager is to act as a trusted advisor and ensure every PerkSpot client has a winning plan in place to successfully launch their program and frequently promote PerkSpot to their employees. You will provide growth opportunities for existing accounts by generating client interest in new services and product offerings. You will contribute to building PerkSpot into a valuable and trustworthy marketplace with engagement that grows over time, and ensure that our operations run smoothly and consistently, at a scale across millions of members and thousands of merchants.

About PerkSpot

PerkSpot is an employee benefits company that offers exclusive discounts, as well as rewards and recognition, to millions of employees. We work with America’s top employers to offer the best perks and discounts to millions of employees. These exclusive savings are a great recruitment and retention tool that allows their employees to take advantage of unique opportunities and feel great about their company. We help employees from over 1,000 companies like Spotify, Walgreens, McDonald's, and Lyft to save on everything from gym memberships and movie tickets to electronics, new cars, and travel.

Profitable and growing, our company was founded in 2006 by good people with great vision, and we’re carrying on the work they started. In 2018, our company was proud to announce an additional investment of $50 million dollars from Susquehanna Growth Equity. As we continue to grow, we’re proud of our leadership position in the industry, but we’re committed to doing more - developing better products, reaching more employers, and getting more employees engaged with our platform. Our passion is to make every place a great place to work, starting with our own. We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere and invest in you more.

Life as a Client Success Manager

  • Manage a set of assigned accounts
  • Ensure the timely and successful delivery of PerkSpot products and services
  • Swiftly tend to client needs and act as an internal advocate
  • Cultivate strong relationships with multiple client touch points
  • Maintain a deep understanding of shifting client business objectives
  • Provide strategic recommendations for increasing user engagement
  • Grow accounts by generating client interest in new services and offerings
  • Highlight and reinforce the PerkSpot Value Proposition to increase stickiness
  • Host monthly Client Check-Ins for Top Ten Accounts and quarterly for all active accounts

 How to Catch Our Eye

  • 2+ years in a client facing Client Success Management role with excellent communication and presentation skills
  • Demonstrated ability to retain and grow accounts by establishing and implementing innovative program solutions, applying a strategic approach to managing initiatives, and focusing on customer satisfaction
  • Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations to expand user engagement
  • Exceptional emotional intelligence and relationship management skills
  • Pride in acting as primary point of contact for clients and dedication to providing personalized experiences to each account
  • Detail oriented with the ability to successfully multitask, solve problems, and drive business results in a fast-paced collaborative environment

The Perks of Working at PerkSpot

We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot.

We’re a small team of people working out of our office in Chicago’s River North neighborhood. We dress how we like, boast an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, a generous parental leave policy, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage, a private gym, and a shower on-site.

We hold weekly all-company get-togethers where we learn from what went wrong and celebrate what went right. Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.

How to Apply

All applications will be kept strictly confidential. Please submit a resume AND cover letter (we know it is old school, but a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a full background screening.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • .NET CoreLanguages
    • jQueryLibraries
    • ModemizrLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Elastic SearchDatabases

Location

320 W Ohio St, Chicago, IL 60654

An Insider's view of PerkSpot

What's something quirky about your company?

We get to bring our furry friends to keep us company and remind us that there is always someone looking up to you.

Levi

Accounting Manager

What projects are you most excited about?

The projects that excite me most are ones where I collaborate with different departments to create something that really effectively markets our company, both internally and externally. These projects are always the ones that help deepen my understanding of our company and how we work, which is vital for a marketing professional.

Amy

Content Marketing Associate

What makes someone successful on your team?

A successful PerkSpot AM takes pride in providing superior customer service to our clients and is dedicated to being their partner-in-crime throughout their efforts to inspire employees. A love for rescues is also a must.

Becky

Head of Client Success

How do your team's ideas influence the company's direction?

The tech team has a lot of influence over how solutions are implemented, leading to scalable, reliable solutions which provide great value to our users. Ultimately these design decisions help grow the business by providing a great user experience!

Chris

DevOps Engineer

How does your team reward individual success?

Each week a member of our team is recognized as the PerkSpot "Star" of the week. They recieve a big trophy to position on their desk for the week and receive credits to spend in our gift card platform. This person has gone above and beyond to help the company and/or support multiple teams on a special project or initiative.

Anthony

Senior Account Executive

What are PerkSpot Perks + Benefits

PerkSpot Benefits Overview

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage and showers on-site.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
PerkSpot
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Game Room
Our game room includes Ping Pong, Video Games, Darts.
Some Meals Provided
Happy Hours
Pet Friendly
PerkSpot allows one pet per day on Monday, Wednesday and Friday's
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

PerkSpot offers free Financial Advisory services to all our employees from an outside Financial Advisory firm.

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