Client Support Specialist

| Chicago
Send resume to [email protected] with subject line "Client Support Specialist" and 3 sentences on why you are the perfect candidate for the job.
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 Role Description:

As a Client Support Specialist, you are responsible for providing first-touch support to customers via phone and email, creating and maintaining product support resources for our clients and acting as the internal “end user champion.”

We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining BenchPrep’s professional client service experience. This candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse client base.

Responsibilities:

  • Field support calls and emails from clients and some end-users about platform issues or functionality questions

  • Create & maintain support resources for clients

  • Train clients on our software's functionality

  • Proactively look for ways to improve our product and internal processes in an effort to increase usability and efficiency

  • Work closely with the product team to test new feature releases and ensure product quality

  • Work closely with the Client Solutions Manager to ensure overall client and product success

Requirements:

  • Bachelor’s degree

  • 0-2 years experience in a role that put you in direct contact with customers or clients

An ideal candidate will posses the following qualities:

  • Must be a self-starter, self-learner, and have resourcefulness

  • Should feel brave leaping into the unknown and always be able to ask why

  • Be comfortable with consistent change - agility is key!

  • Be a great writer with a keen eye for the nuances of the English language

  • Love and understanding of technology, whether it be hardware, software, or other emerging technologies.

  • Possess infinite patience and a desire to turn angry customers into happy ones

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Send resume to [email protected] with subject line "Client Support Specialist" and 3 sentences on why you are the perfect candidate for the job.
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Location

We are located in the Willis Tower, right in the heart of downtown Chicago.
233 S. Wacker Drive, Chicago, IL 60606

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Daily Meals Provided
Dental Benefits
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Some Meals Provided
Stocked Kitchen
Vision Benefits
Volunteering Opportunities
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Send resume to [email protected] with subject line "Client Support Specialist" and 3 sentences on why you are the perfect candidate for the job.
Apply now
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