Our value proposition: 

Clearcover is a venture-backed technology start-up disrupting the trillion-dollar legacy insurance market. We’ve focused on building products that create confident, happy customers - and we’re flourishing. We believe in putting our people first, paying them well, and working together to solve tough problems. If you’d like a high-growth opportunity with an award-winning company, let’s chat. 

In this role: 

We are looking for an experienced Customer Experience Manager who will be responsible for empowering the people managers under them, leading special projects, and handling escalated customer situations. You’ll ensure that all of our customers have an excellent experience while ensuring the team hits all their goals. 

There are three main areas of responsibility of a Customer Advocacy Manager: 

• Coach people managers 
• Develop and implement strategies to ensure team hits all KPIs
• Identify, develop, and implement efficiency initiatives through process and/or technology enhancements

What will you do:

• Help oversee and manage the hiring strategy for your teams. 
• Work with the product team to help brainstorm ways to improve the customer and internal team experience. 
• Provide feedback to the people managers on your team on how to motivate/empower/obtain the best from their direct reports. 
• Lead large, high priority, cross-functional, strategic projects, driving multiple decisions that have significant impact on the company’s direction and growth.
• Develop, modify and execute company policies that affect immediate operations and may also have company-wide effect.
• Partner with leadership in defining department vision and goals and help with thought leadership/definition of goals, vision and strategy.
• Keep the team motivated and focused while being accountable for team performance. 

What do you need? 

• Minimum of 5 years of people management experience (required) 
• Minimum of 7 years experience in customer support experience in an insurance call center environment (required) 
• P&C license (required)
• Startup experience (preferred)
• Familiarity with CRM & support systems and practices (Zendesk preferred)
• Proven track record of direct reports meeting or exceeding KPIs 
• Strong active listening skills and able to communicate clearly
• Demonstrated ability to remain friendly under pressure and resilient to negativity
• Ability to multitask, prioritize, and manage time effectively 
• BA/BS or comparable work experience
• Able and willing to work evenings and weekends (this is not a 9-5 job)
• A tactful, timely sense of humor is also a must. We’re getting funnier but we can still be funnier-er

But wait, there’s more: But wait, there’s more: As a people-first company, your health and well-being is a priority at Clearcover. While we do offer medical (and cover the vast majority of the premium), dental, vision (and cover 100% of those premiums) and 401K (we contribute 3% even if you contribute nothing), we’ve curated a stack of perks and benefits that stretch beyond the expected. With over half of our employees remote to the Chicago HQ office, we paved the way for flexible work locations and continue to offer this flexibility. Our people also have access to unlimited vacation, monthly mental health workshops, discounted gym memberships, equity in the company and an annual bonus program. Plus, if Clearcover is available in your state, you could have access to an employee discount on auto-insurance! Excited to learn more? Complete the application below!

Clearcover is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

Did you know that women and minorities are less likely to apply to a position if they don’t match 100% of the job qualifications? Don’t let that be the reason you miss out on this opportunity! We encourage you to apply anyway. Don’t count yourself out!