Customer Care Specialist at Hireology
Hireology’s technology empowers businesses to build great teams through an innovative, rapidly-evolving technology suite and world-class customer service. Over the last nine years, we’ve grown from a startup to a market-leading organization with over 230 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.
Hireology is seeking a Customer Care Specialist to join our outstanding Customer Care team. Reporting into the Senior Manager of Customer Care as part of the Customer Success team, you will provide timely and empathetic customer service to a wide variety of accounts and personas. As a Customer Care Specialist, you’re the liaison between our product and our customers, responsible for resolving inbound inquiries and advocating internally as the voice of the customer. The Customer Care Specialist position is a great opportunity for a motivated individual looking to grow in a fast-paced, start-up environment.
As a Customer Care Specialist you will be responsible for:
Effectively and empathetically communicate with our customers to provide world-class customer service via email, phone, and a growing array of channels
Identify and assess customers’ needs to achieve satisfaction, escalating to our Product team when necessary
Work cross-functionally with our Customer Success Managers to ensure holistic service, addressing root causes rather than simply treating symptoms
Provide proactive status updates to internal and external stakeholders while any technical issues are addressed
Some data entry will be required
So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:
Communication: You need to be able to effectively communicate with Hireology's customers
Customer-Oriented: A successful Customer Care Specialist has outstanding customer relationship capabilities and interpersonal skills
Metrics-Driven: We’re passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability.
Okay, we’ve laid out what the job is - now are you qualified? Below are the minimum qualifications we’re looking for in a Customer Care Specialist. Also, we want a chance to get to know who you are and why you applied, so please include a cover letter.
- 1+ years’ experience in a customer-facing role, preferably in a SaaS environment
- Experience with Salesforce a plus
- Bachelor's Degree
- Ability to work independently as well as in a team environment
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and interpersonal communication skills
- Must be extremely detail-oriented and customer-centric