Customer Care Specialist at Hireology

| Chicago
!Sorry, this job was removed at 7:12 p.m. (CST) on Tuesday, January 21, 2020

Hireology’s technology empowers businesses to build great teams through an innovative, rapidly-evolving technology suite and world-class customer service. Over the last nine years, we’ve grown from a startup to a market-leading organization with over 230 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.

Hireology is seeking a Customer Care Specialist to join our outstanding Customer Care team. Reporting into the Senior Manager of Customer Care as part of the Customer Success team, you will provide timely and empathetic customer service to a wide variety of accounts and personas. As a Customer Care Specialist, you’re the liaison between our product and our customers, responsible for resolving inbound inquiries and advocating internally as the voice of the customer. The Customer Care Specialist position is a great opportunity for a motivated individual looking to grow in a fast-paced, start-up environment.

As a Customer Care Specialist you will be responsible for:

  • Effectively and empathetically communicate with our customers to provide world-class customer service via email, phone, and a growing array of channels

  • Identify and assess customers’ needs to achieve satisfaction, escalating to our Product team when necessary

  • Work cross-functionally with our Customer Success Managers to ensure holistic service, addressing root causes rather than simply treating symptoms

  • Provide proactive status updates to internal and external stakeholders while any technical issues are addressed

  • Some data entry will be required

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:

  • Communication: You need to be able to effectively communicate with Hireology's customers 

  • Customer-Oriented: A successful Customer Care Specialist has outstanding customer relationship capabilities and interpersonal skills

  • Metrics-Driven: We’re passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability. 

Okay, we’ve laid out what the job is - now are you qualified? Below are the minimum qualifications we’re looking for in a Customer Care Specialist. Also, we want a chance to get to know who you are and why you applied, so please include a cover letter.

  • 1+ years’ experience in a customer-facing role, preferably in a SaaS environment
  • Experience with Salesforce a plus
  • Bachelor's Degree
  • Ability to work independently as well as in a team environment
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and interpersonal communication skills
  • Must be extremely detail-oriented and customer-centric
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Technology we use

  • Engineering
    • GolangLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks

Location

Unbeatable office space in downtown Chicago, with views of the Chicago River and Navy Pier.

What are Hireology Perks + Benefits

Hireology Benefits Overview

Hireology offers a comprehensive benefits package including medical, dental, and vision insurance plans, matching 401(k) including Roth, unlimited discretionary time off, commuter and parking benefits, paid parental leave, open and collaborative workspace, free onsite gym, Yoga & Mindfulness programs, and professional development programs

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
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