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Customer Onboarding Specialist

| North Suburbs

About Us and The Opportunity

Spark Hire is the fastest growing video interviewing platform, helping over 5,000 customers in 100 countries hire the best candidates in a fraction of the time with our video interviewing solution. We’ve been recognized as one of the best startups to work for (nationally) and a best small business to work for in the Chicago area.

  • Are you passionate about helping customers achieve success with a product you believe in?
  • Do you want to be a key part of a customer’s journey with a company?
  • Is making a significant impact on a fast-growing SaaS company intriguing to you?

We pride ourselves on being the best company that our customers do business with. This is backed up by receiving top honors on the product and our support on review sites such as G2 Crowd and Capterra.

If you answered “YES!” to the questions above and align with our service-oriented mission, we believe you'll find our Customer Onboarding Specialist opening to be an awesome opportunity.

We’re looking for a driven and outgoing Customer Onboarding Specialist to join our growing Customer Outcomes team. As an onboarding specialist, you’ll be responsible for onboarding and training our new customers, as well as driving adoption throughout the customer’s first 60 days using the platform.

What you’ll do

  • Partner with Sales to facilitate a smooth transition from the point of sale to the onboarding stage
  • Connect with customers to build a detailed success plan that utilizes the most effective strategy based on the customer’s goals and current hiring process.
  • Provide live training for the customer via screen sharing technology
  • Proactively identify barriers to success and take the necessary steps to course correct
  • Provide best practices to increase value and drive adoption at each step in the process
  • Liaise with Customer Success team members to ensure the long term success of every account
  • Coordinate with the Customer Outcomes Manager to implement integrations with our 30+ partner platforms
  • Successfully transition onboarded customers to Account Managers for further development

How you will make an impact

Within 1 month you will...

  • Complete Spark Hire’s 3-week training program where you’ll learn more about our platform and the industry.
  • Connect with your Spark Hire mentors to understand where your role fits within the organization.
  • Shadow Customer Success Managers to learn how we fulfill our mission to provide the best service of any provider our customers work with.

Within 3 months you will...

  • Complete the new hire mentor program, showing successful command of the Spark Hire product and how to drive customers towards success with our tools
  • Work up to a pipeline of 75+ customers in onboarding at a single time
  • Successfully manage the customer transition from Sales > Customer Onboarding > Account Management

How you’ll be measured

As a Customer Onboarding Specialist, you’ll be evaluated on your performance in several key areas including, but not limited to:

  • Customer adoption of the product
  • Successful “graduations” from our onboarding program
  • Retention rates of new customers
  • Upsells/expansions that are a result of strong onboarding

What we’re looking for

  • College Degree
  • 1+ year of experience working directly with customers
  • Excellent communication skills, both written and verbal
  • Ability to build relationships with customers with an emphasis on empathy
  • Enthusiasm for implementing new technology
  • Ability to prioritize projects for multiple customers at a time
  • Salesforce or CRM experience is a plus
  • Experience working in a SaaS environment is a plus
  • Experience training or teaching is a plus

What You’ll Love About Spark Hire

  • Great Culture – We have in and out of the office activities going on all the time. From celebrating birthdays, happy hours, Cubs games, holiday parties, picnics, friendly competitions, and more!
  • Health Benefits – Medical, dental, vision, and life insurance
  • Paid Time Off – Employees receive paid time off which start accruing on day one of employment and paid holidays
  • Work/Life Balance – We pride ourselves on having a great work/life balance.
  • Gym Subsidy - We contribute a significant amount towards a gym membership at the nearby Lifetime Fitness.
  • 401(k) - Start saving for your retirement by participating in our 401(k) plan through Human Interest.

Ready to move forward with the next steps? Apply today!

We’re looking forward to hearing from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We require all candidates that receive and accept employment offers to complete a background check before being hired.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • LaravelFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • CodebaseManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • MailgunEmail

Location

1500 Skokie Boulevard, Northbrook, IL 60062
"It really is like working with your best friends": Spark Hire's family feel
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An Insider's view of Spark Hire

What’s the vibe like in the office?

The people I work with are just the best. There is never a dull day.

Jason

Technical Support Manager

What does your typical day look like?

My typical day starts off with responding to inbound emails and going through my tasks for the day. I spend a lot of time on the phone with customers, walking them through the platform and answering any questions that they may have. I enjoy conversing with customers while balancing out banter between coworkers and a fun work environment

Ryan

Account Manager

What makes someone successful on your team?

Accountability is king! To be successful you need to be dependable. Being proactive and facing challenges head-on with a positive attitude is crucial. Someone who is adaptable, available to help each other & our processes improve, & thinks swiftly. Having fun is paramount. Successful team members walk in each day passionate about contributing.

Jeremy

Sales Manager

What is your vision for the company?

Spark Hire should be part of every organization's recruiting process. We're at 4,000 customers now, but believe there's nothing stopping us from 40,000, 400,000, or 4 million customers! We want Spark Hire to be the norm for any company, anywhere in the world.

Josh

CEO

What are some social events your company does?

A company who values culture is important to me, and I found that here at Spark Hire. Some of the social events we have are holiday parties, potlucks, dress up days, and team outings.

Elyse

Administrative Assistant

What are Spark Hire Perks + Benefits

Spark Hire Benefits Overview

Spark Hire constantly strives to improve the benefits and perks it provides to its employees. As the company grows, the leadership team seeks opportunities to give back to the individual team members in as many ways as possible. We take a lot of pride in ensuring the Sparktans are happy and enjoy coming into work. This definitely includes offering quality benefits, but more importantly, Spark Hire is focused and invested in the continuous improvement of the company culture and atmosphere.

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on your role within the company, work schedules are flexible with opportunities for remote work.
Vacation & Time Off Benefits
Paid Holidays
Spark Hire offers all employees paid time off to observe major holidays.
Paid Sick Days
Spark Hire offers paid time off for vacations and sick days.
Perks & Discounts
Beer on Tap
Spark Hire stocks fridges in the office kitchens with a wide variety of beer. Enter the kitchen on a Thursday after work and you'll likely find a few Sparktans enjoying a cold one.
Casual Dress
Spark Hire's casual dress code allows employees to be comfortable while they work. Jeans and casual tops are the norm!
Company Outings
Spark Hire has regularly planned company outings including holiday parties, Cubs games, bowling, company BBQs, and more!
Stocked Kitchen
Spark Hire has a stocked kitchen including your favorite Keurig cups, La Croix, beer, and more!
Some Meals Provided
Spark Hire provides free breakfast on Wednesdays and catered lunches once per month.
Happy Hours
Spark Hire hosts monthly happy hours at local bars and restaurants to bring the team together. The happy hours usually follow our monthly all hands meetings.
Parking
Spark Hire employees don't have to worry about parking as our building has a private lot.
Fitness Subsidies
Spark Hire contributes $120 per month per employee to a LifeTime fitness membership which is right next to the office.
Professional Development Benefits
Job Training & Conferences
Spark Hire offers employees extensive training and encourages learning and development. Spark Hire participates in many conferences throughout the year.
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