Paylocity
Schaumburg, IL
Remote

Customer Service Implementation Consultant at Paylocity

| Remote
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Paylocity is an equal opportunity employer.
When you feel like you belong, work is no longer work - it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we're doing just that. Join us as we develop strategies for change and transform the trajectory of your career!
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
Position Overview:
Our Emerging Market Implementation Consultant role is an entry-level position allowing the Emerging Market Implementation Consultant the opportunity to learn the foundations of Paylocity's suite of payroll and human resource products. Emerging Market Implementation Consultant is responsible for understanding the needs of our small business clients and configuring our applications accordingly. The Emerging Market Implementation Consultant will provide first level support to our clients by facilitating training and payroll processing support until their transition to our Client Services team. Paylocity is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.
Location: Phoenix, AZ
Reports To: Implementation Leadership
Responsibilities:
  • Successful facilitation of client calls
  • Provide a positive client experience
  • Facilitate the entry of prior provider payroll data to the Paylocity application
  • Educate the client on how to navigate Paylocity's suite of applications to efficiently process payroll
  • Collaborate internally between the client and other Paylocity partners as needed
  • Perform quality assurance tasks to ensure accuracy of all work
  • Responsible for a seamless onboarding experience for our small business clients
  • Some travel up to 5% required
  • All other duties as assigned
Requirements:
  • Bachelor's degree or an equivalent combination of education and experience preferred
  • High customer service orientation with the ability to develop strong internal relationships
  • Computer skills, including familiarity with web-based applications and MS Office programs, required; a solid understanding of Excel is a plus
  • Willingness to perform a wide variety of tasks and projects under the supervision
  • Ability to effectively solve problems by leveraging internal Paylocity resources
Soft Skills:
  • Excellent written and verbal communication skills
  • Strong analytical skills, attention to detail, organizational skills, and time management
  • Ability to work in a fast-paced environment
Paylocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Paylocity is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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Where we are

Our office has modern workspaces, a cafe, and a gym. But since we're a talent-anywhere company, you may find our team members all over Chicagoland.

Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
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What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of Paylocity

How would you describe the company’s work-life balance?

Paylocity's work-life balance is better than any employer I have had previously. I have never been told that it's ok to take a mental health day, I needed that, just to be told that its ok to do is enough to let you know that Paylocity cares about our mental health. The happier we are the better we work. I am so glad to be a part of this team!

Dana

Support Specialist II

How has your career grown since starting at the company?

I started at PCTY right out of college as part of the New College Grad program which is part of the path to becoming a Software Engineer. I get to learn about and discuss the latest technologies and deepen my understanding of designing solutions for customers. I have seen myself grow into someone who has solutions to problems and brings ideas.

Brynn

Associate Software Engineer

How would you describe the company’s work-life balance?

I've never felt like I had to choose work over myself or my family. If I have to take care of something outside of work my manager is very supportive and the understanding that I'll get my work done is there. I have been able to set boundaries and "turn off" work when I need to. I love the fact that I have a true work family that cares about me.

Evan

Human Resources Business Partner

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