Customer Service Team Lead
The Opportunity
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter. The importance of them is expanding rapidly as the industry continues to grow year over year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more.
At Vivid Seats, we recognize great talent and support a meritocracy that rewards ambitious, hard-working employees with opportunities for advancement throughout the company. Throughout the organization you'll find countless and unique examples of driven Contact Center employees forging a path that they are passionate about – Starting as a Customer Service Representative and over time growing to lead some of our largest and most innovative departments within the organization. Our Contact Center has been the starting platform for our employee's careers, many who are now recognized as experts in the live event industry.
As a Customer Service Team Lead you will supervise and coach your team to deliver a VIP service experience for our fans.
You will enable your team to perform at their highest potential, ensuring that every customer receives timely responses and a high level of accurate, courteous service.
As a leader within our Customer Service organization, you are passionate about creating a culture of learning, performance, professionalism and superior service on the team. This is a unique opportunity to have a positive impact in a high growth business. You will frequently report on and coach to agent KPI's and provide recognition or guidance for improvement.
We believe learning and success go hand in hand. That is why we are dedicated to providing training curriculum's and platforms that help every employee meet their unique development goals. Our company continues to see unprecedented growth and we are committed to enabling our team to grow with us.
To be Successful, You'll Need
- Availability to work night shifts
- Previous leadership experience in a call center, hospitality or retail environments
- Proven track record of successfully managing, training, and motivating their team to provide excellent service experiences
- Strong ability to problem solve in unique, customer-facing situations
- Ability to communicate effectively across all levels of the organization
- Ability to prioritize, troubleshoot and coordinate multiple tasks while meeting deadlines in a fast-paced, changing environment
- Self-reliance and ability to work with minimal supervision
- Willing to work overtime, nights, and weekends as the schedule and business needs dictate
What We Offer
We are passionate about creating memorable experiences for our fans… and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.
Location
225 W Randolph, 30th Floor
Chicago, IL 60606
PM18