Customer Service Representative (Full-Time) at Neighborhoods.com

| Chicago
!Sorry, this job was removed at 12:59 p.m. (CST) on Tuesday, March 10, 2020

Neighborhoods.com and 55places.com are looking for new customer service representatives who are quick learning, accurate, self-motivated, outgoing, and driven by personal success. If you like to help customers one-on-one while working as part of a team, this is an excellent opportunity for you. A positive attitude, self-direction, and patience are required to succeed in this position. Multi-tasking skills are a must! 

We have full-time positions available working 40 hours per week. Our Call Center is open from 7am-7pm CT. Rate of pay is $15.00/hr If you are scheduled during the week, you will work at our West Loop office location. If you are also scheduled to work on the weekends, you will work from a quiet home office setting. 
 
What You’ll Be Doing as a Customer Service Rep:
  • Using VoIP software to receive and transfer inbound calls
  • Making some outbound calls to customers
  • Following a flexible script and having conversations with customers
  • Accurately collecting and entering customer information
  • Responding to general email communication from customers
  • Doing reporting and administrative tasks that help the team accomplish its goals
We think you could be really successful if you:
  • Have a positive attitude and patience when working with customers
  • Can think on your feet
  • Enjoy the responsibility that comes with being part of a small team
  • Have flexibility in your schedule and can pick up shifts

Basic Requirements:

  • Able to answer, screen, and transfer inbound calls in a professional and timely manner.
  • Excellent communication skills, both written and oral.
  • Tech-savvy, and skilled in Word/Excel.
  • Must be able to work in an office setting during the week and from home on weekends, if needed, with fast internet in a quiet, uninterrupted space.
  • Minimum typing speed of 40 WPM
  • High school diploma or equivalent required. Some college or college degree preferred.
  • Previous sales, data entry, or inbound/outbound call center experience is a plus.
Why Neighborhoods.com?
  • The standards: insurance, 401k with match, flexible PTO, and casual dress code
  • Paid parental leave
  • Pre-tax commuter program
  • West Loop neighborhood (easy commute and lots of food options)
  • Volunteer and charity opportunities
  • Cold-brew coffee on tap
  • Transparent and approachable leadership and management
  • Help make a difference in the lives of homeowners across the country

Neighborhoods.com is an equal opportunity employer, of people from all different backgrounds, ethnicities, races, colors, religions, sexual orientations, gender identities, and ages. We strive to foster an inclusive environment, that is comfortable for everyone. We will not tolerate harassment or discrimination of any kind.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • ZendFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail

Location

We're at the edge of the West Loop, right next to Fulton Market. Transit options and lunch spots? We got 'em.

An Insider's view of Neighborhoods.com

How does your team reward individual success?

Each manager has a keen eye not only for who is maintaining high levels of productivity, but also for who is willing to assist other members of the team who may be overwhelmed with tasks or a busy schedule. Outstanding work is almost always recognized via Cheers on TinyPulse, with frequent social functions, or even with a simple "thank you."

Neil

Neighborhood Manager

How do you collaborate with other teams in the company?

Our company culture always encourages cross-team collaboration. On any given day, I could be chatting with Sales about how our agents interact with the site or collaborating with a software engineer about how to develop the best performance indicators for our new service.

Frankie

Data Scientist

What makes someone successful on your team?

Neighborhoods.com is a really great place for self-starters. It's a place for people who love being their own task-master while still functioning as part of a team. That this is a workplace for people who thrive in the absence of micromanagement and hand-holding.

Deana

Associate Editor

What is your vision for the company?

My vision for Neighborhoods.com is to help people live their life to its fullest potential by helping them with the universal challenge of finding a neighborhood and house they can truly call home.

Bill

CEO

How do your team's ideas influence the company's direction?

PMO's ideas and processes facilitate keeping our engineers and designers focused on the work they love which in turn encourages innovation.

Heather

Project Manager

What are Neighborhoods.com Perks + Benefits

Culture
Volunteer in local community
Our volunteer efforts focus on our underserved neighbors, youth/minorities in tech, and senior citizens. Team members get one Volunteer PTO day per year to serve the charity of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Neighborhoods.com has volunteer and social committees, as well as small Practice groups to focus on anything from Networking to Incident Response.
Daily stand up
Open door policy
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
NHDS team members can contribute up to $2700 to their Health FSA and $2500 to their Dependent Care FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $6000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
$25,000 of Life and AD&D insurance is provided at no cost to team members.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Aside from all of these tangible benefits- Neighborhoods.com truly values all employees. A positive company culture, transparency, collaboration, & providing an inclusive environment for all employees, is something we value highly.

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