Customer Service Representative I at SMS Assist

| West Suburbs
!Sorry, this job was removed at 6:37 p.m. (CST) on Monday, June 24, 2019

 

Customer Service Representative

SMS Assist is looking for driven problem-solvers who want to partner with us to transform an industry. We’re utilizing our very own technology system to help disrupt the facilities management market (think HVAC, plumbing, electrical, etc.). The magic behind our technology? Our customer service representatives, who manage every step of the customer experience and love helping others in a fast-paced, high-growth work environment.

There’s no previous technology or facilities management experience required. We’ll teach you the ropes of the industry with our in-depth training. We’re simply looking for motivated people who are energized by helping customers resolve their problems (and like to have some fun too).


WHAT YOU’LL DO:

  • Customer Service: Work directly with our customers from big brands across the country via phone, email, and messaging systems 
  • Teamwork: Collaborate with coworkers and our nationwide network of contractors to resolve customer problems
  • Communication: Keep our customer and work order information up to date in our proprietary technology system
  • Continued Learning: Learn the ins and outs of our software and supporting systems

 

WHAT WE’RE LOOKING FOR:

  • People who love helping others and enjoy solving problems
  • High school diploma or GED required; some college preferred
  • 0–2 years of work experience
  • Previous customer service experience a plus (retail, restaurant, hospitality, etc.)
  • Bilingual language skills a major plus and are compensated accordingly
  • Strong written and verbal communication skills


WHAT’S IN IT FOR YOU:

In addition to our great location, high-growth culture, and fun work environment, these are some of the perks and benefits we offer:

  • Flexible schedule options including five eight-hour days or four 10-hour days
  • Flexible shift times including starting as early as 5 a.m. or leaving as late as 11 p.m.
  • Full medical, dental, and vision plans
  • 401(k) plan with company match
  • 15 paid days off including vacation and sick time
  • 10 paid holidays
  • Monthly incentive pay based on your performance on top of your base pay
  • Paid parental leave
  • Free on-site parking
  • Free on-site gym access
  • Paid volunteer time with SMS Serves
  • Two weeks of paid training through SMS University
  • Robust ongoing training and development programs
  • Two pay progressions in the first six to 12 months of employment for top performers
  • Free employee assistance and on-demand emotional health coaching app
  • Relaxed dress code

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy, or other reasons prohibited by law.

This position is not eligible for visa sponsorship.

 

Read Full Job Description

Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

875 North Michigan Avenue , Chicago, IL 60611
How SMS Assist is Building Tech to 'Fix the Business of Fixing Things'
Watch

What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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