Customer Service Representative
Are you proactive, urgent, and detail-oriented? Do you take pride in your excellent communication skills with customers and with colleagues?
If you are thinking "yes, that's definitely me", you should definitely apply to our Customer Service Representative. In this important role, you will help hundreds of people fulfill an important task each day. You will be the face of our organization, and a core member of our team.
PrintWithMe is an innovative technology company that is placing public printer stations across the United States, to make it easier for people to print everywhere. We currently operate over 720 public kiosks in over 200 cities in 42 states. We are growing rapidly and we're looking for excellent people to join our small team of ten in our River North, Chicago headquarters.
Why work at PrintWithMe?
→ We believe in doing great work while having fun and the small team feels like a family.
→ The company is growing quickly and you can be part of a larger success story
→ The work is challenging and will encourage you to learn new skills on the job
Responsibilities of the Role
→ Help answer questions for our customers in our phone, email, and chat channels
→ Help resolve document printing issues (remotely) with our customers and our fleet of 700+ printers
→ Respond to automated tickets that come into our workflow system
→ Implement ad-hoc projects when requested
The ideal candidate is
→ Highly organized and thrives in a multi-tasking role
→ An analytical thinker and a creative problem solver
→ Comfortable working in a startup environment
→ Flexible and able to adapt to change
→ Open to having at least one of their 5 days work on a weekend day (likely Sundays)