Customer Service Representative

| Chicago
If the above job description appeals to you, we would love to hear from you! Please sign up on our candidate portal, which includes a 10-minute personality survey that we will review: https://www.cindexinc.com/c/DEBB53
Apply now

Are you proactive, urgent, and detail-oriented? Do you take pride in your excellent communication skills with customers and with colleagues?  

If you are thinking "yes, that's definitely me", you should definitely apply to our Customer Service Representative. In this important role, you will help hundreds of people fulfill an important task each day.  You will be the face of our organization, and a core member of our team.

About PrintWithMe

PrintWithMe is an innovative technology company that is placing public printer stations across the United States, to make it easier for people to print everywhere. We currently operate over 720 public kiosks in over 200 cities in 42 states.  We are growing rapidly and we're looking for excellent people to join our small team of ten in our River North, Chicago headquarters.   

Why work at PrintWithMe?

→ We believe in doing great work while having fun and the small team feels like a family. 

→ The company is growing quickly and you can be part of a larger success story

→ The work is challenging and will encourage you to learn new skills on the job 

Responsibilities of the Role

→ Help answer questions for our customers in our phone, email, and chat channels

→ Help resolve document printing issues (remotely) with our customers and our fleet of 700+ printers

→ Respond to automated tickets that come into our workflow system

→ Implement ad-hoc projects when requested

The ideal candidate is

→ Highly organized and thrives in a multi-tasking role

→ An analytical thinker and a creative problem solver

→ Comfortable working in a startup environment

→ Flexible and able to adapt to change

→ Open to having at least one of their 5 days work on a weekend day (likely Sundays)

Read Full Job Description
If the above job description appeals to you, we would love to hear from you! Please sign up on our candidate portal, which includes a 10-minute personality survey that we will review: https://www.cindexinc.com/c/DEBB53
Apply now
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

445 W Erie St. , Chicago, IL 60654

An Insider's view of PrintWithMe Inc

What’s the vibe like in the office?

On my first day at PrintWithMe, I sat at my desk stunned. I looked around and noticed the office was friendly, methodical, and vibrant. At a startup? I thought it was supposed to be loud and chaotic at all times? Not here. While everyone works hard, we’re all on the same team. I do have one warning to offer: printer jokes are rampant.

Nick

Director of Marketing

How do you collaborate with other teams in the company?

Working with a small and close-knit team also means fostering friendships, contributing your time and skills and sharing responsibilities whenever you see fit. The open office concept promotes cross-departmental collaboration because there's no better way to solve a problem than turning to a team-mate who's just one desk away!

Kim

Marketing

How has your career grown since starting at the company?

My time with PrintWithMe has delivered unparalleled insight into the inner workings of a company. Through working on a small team all united towards the same goal, I have received specific and actionable guidance from leaders who have a thorough understanding of my strengths and weaknesses and the experience to help me improve.

Kevin

Account Executive

How do your team's ideas influence the company's direction?

I love when teammates bring their unique and creative ideas to the table. In fact, most of our best ideas have been employee-generated. In the last few months, we have opened new markets, launched new marketing campaigns, and overhauled processes due to employee-created initiatives.

Jonathan

CEO

What are some things you learned at the company?

Working here has taught me the value of realizing the bigger picture. Because our team is so supportive and close-knit, I have a great understanding of how each piece comes together to build the PrintWithMe grid. I wouldn't have this opportunity anywhere else, and am grateful to have learned how to manage a network like ours in every aspect.

Katie

Operations Lead

What are PrintWithMe Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
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If the above job description appeals to you, we would love to hear from you! Please sign up on our candidate portal, which includes a 10-minute personality survey that we will review: https://www.cindexinc.com/c/DEBB53
Apply now
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