Customer Service Representative

| Chicago
If you're interested in applying, please start by filling out this 5-minute survey and then providing your resumé: https://www.cindexinc.com/c/DEBB53
Apply now

About PrintWithMe

PrintWithMe is a rapidly-growing technology company focused on changing the consumer printing industry by creating a network of mobile printing kiosks throughout the United States. We have over 500 printing kiosks in over 200 cities across the US and we are growing rapidly.

Job Description

We are seeking a customer service representative to join our operations team in a part time role with opportunity to expand into a full time position with increased responsibilities.  To start the role would have a focus on providing customer support, so the ideal candidate would have customer facing experience in either a sales or support role.  As this person develops in the role, they may take on additional operations responsibilities and move into a full time position.

Responsibilities of the Role

→ Independently manage support desk on weekends (9-8pm with breaks, from home or the office) and possibly afternoon / evening shifts Monday & Friday (noon-8pm) in Chicago office

→ Answer incoming customer calls & emails, providing technical and non-technical support

→ Outreach to locations to proactively resolve any potential issues with printers

→ Respond to all automated trouble tickets that come in to system

→ Become familiar with our systems and identify ways to increase operational automation

→ Execute ad-hoc projects delegated from Operations Leadership

The ideal candidate is...

→ Highly organized and able to handle multi-tasking

→ A team player who is excited to work with and learn from others others

→ Comfortable working in a startup environment with a high degree of autonomy

→ An analytical thinker and a creative problem solver

→ Excellent professional verbal/written communication and interpersonal skills

→ Flexibility and ability to quickly adapt to change

Read Full Job Description
If you're interested in applying, please start by filling out this 5-minute survey and then providing your resumé: https://www.cindexinc.com/c/DEBB53
Apply now
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

118 N Peoria St, Chicago, IL 60607
118 N Peoria St, Chicago, IL 60607

Insider's spotlight

What’s the vibe like in the office?

The vibe in the office is fantastic, it's professional but fun, with everyone working towards one group goal and hustling to help each other out. Team members at the office are respectful, honest, direct, and appreciative of everyone's time and efforts. It's a truly special place with special people that come together everyday.

Brad

Director of Business Development

How do you collaborate with other teams in the company?

Working with a small and close-knit team also means fostering friendships, contributing your time and skills and sharing responsibilities whenever you see fit. The open office concept promotes cross-departmental collaboration because there's no better way to solve a problem than turning to a team-mate who's just one desk away!

Kim

Marketing

How has your career grown since starting at the company?

My time with PrintWithMe has delivered unparalleled insight into the inner workings of a company. Through working on a small team all united towards the same goal, I have received specific and actionable guidance from leaders who have a thorough understanding of my strengths and weaknesses and the experience to help me improve.

Kevin

Account Executive

How do your team's ideas influence the company's direction?

I love when teammates bring their unique and creative ideas to the table. In fact, most of our best ideas have been employee-generated. In the last few months, we have opened new markets, launched new marketing campaigns, and overhauled processes due to employee-created initiatives.

Jonathan

CEO

What are some things you learned at the company?

Working here has taught me the value of realizing the bigger picture. Because our team is so supportive and close-knit, I have a great understanding of how each piece comes together to build the PrintWithMe grid. I wouldn't have this opportunity anywhere else, and am grateful to have learned how to manage a network like ours in every aspect.

Katie

Operations Lead

What are PrintWithMe Inc Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
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If you're interested in applying, please start by filling out this 5-minute survey and then providing your resumé: https://www.cindexinc.com/c/DEBB53
Apply now
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