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Customer Service Representative

| Chicago

As a Customer Service Representative at cleverbridge's Chicago, IL office, you will be responsible for delivering exceptional, World Class service to our clients’ customers. Through your daily actions, you will elevate our service delivery and be a strong supporter of the overall success we achieve. This position serves as a customer/client advocate, which involves hands-on contributions to the daily departmental work load, handling incoming calls and emails from our clients’ customers.

Your Responsibilities

Schedule: Your starting schedule during the week will be 11:00 AM – 8:00 PM, and you will work one weekend day per week, for a total of five days a week. Your hours for the weekend day on which you are scheduled will be 9:00 AM – 5:30 PM. The start day for this position will be October 15th.

Further responsibilities include:

  • Provide problem resolution and customer satisfaction which may include:
    • Answering questions regarding the purchase
    • Answering questions regarding how to download software
    • Initiating a refund
  • Proactively identify areas for improvement within the Customer Service department and make recommendations on how to solve such challenges
  • Update internal database with critical information regarding problem resolution

Your Qualifications and Skills

  • High school diploma or equivalent 
  • Basic knowledge of a PC in Windows environment
  • Basic knowledge of Microsoft Excel, Word and PowerPoint and web-based applications
  • Flexibility to work a non-traditional shift, weekend days, and major holidays
  • Evidence of passion for delighting customers through your communication skills
  • Possesses an eye for detail
  • Has a high degree of empathy, patience and resourcefulness
  • Is a natural problem-solver
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • ReactLibraries
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • Bit.lyAnalytics
    • IllustratorDesign
    • BasecampManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • ExactTargetEmail
    • WhatCountsEmail
    • Oracle EloquaLead Gen

Location

We have swanky penthouse digs in River North, just blocks from both Merchandise Mart and Grand station. Plus plenty of places to grab lunch or a beer!

An Insider's view of cleverbridge

What's something quirky about your company?

The nap room. A solid 10 minutes swinging in that hammock on your lunch break after a heavy meal really gets you energized for the rest of the day. Just don't mistake it for one of our Chicago movie themed conference rooms. The Dark Knight can be misleading. If napping isn't your vice, never fear! Beer buggy Fridays are always near!

Noelle S.

Customer Service Representative

How do you collaborate with other teams in the company?

As a member of our sales team I rely heavily on collaboration. Obviously, marketing and sales work very closely together to help get our message out and bring leads in, but everyone plays a role in our success. Departments like design & development, legal & compliance, and finance all provide insights and expertise through the sales process.

Todd G.

Senior Sales Account Executive

How has your career grown since starting at the company?

When I started here, I was still, in a sense, trying to figure out what I wanted to "do" in my career. In my first year as a CS Rep, I had an opportunity to attend a six-week Introduction to Web Design, taught in-house by one of the designers. After the class ended, a position on the Front End team became available, I applied and got the job!

Andrea O.

Front End Developer

How do you make yourself accessible to the rest of the team?

One-on-one meetings are one key aspect of being accessible to my team. I focus on listening more than talking and ask open-ended questions to understand what makes my team tick, professionally and personally. By identifying strengths and career goals, I can refer projects, tasks, and training in the future to better align with those ambitions.

Jessie A.

Director of Marketing Services

What are cleverbridge Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
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