Amount delivers the technology that financial institutions need to create and enhance their digital credit offerings. Built by lending industry veterans, Amount helps partners go digital in months—not years—with a suite of proven product modules for credit decisioning, fraud prevention, account verifications, servicing engines and CRM solutions. Amount partners can optimize performance across product categories by tapping into various service offerings including customer acquisition, funnel and performance assessments, and risk consulting & analytics. Amount clients include financial institutions collectively managing close to $1T in US assets and servicing more than 25 million US customers. Visit www.amount.com for more information.

We are seeking a Customer Success Analyst to help develop, nurture, and expand existing bank partner relationships. This individual will directly support Customer Success Managers in the day to day management of key relationships, including strategic planning, issue resolution, and performance reporting. We are seeking a candidate with exceptional communication skills who pays attention to details. This position will have direct exposure to bank partner executives and product teams. The ideal candidate will have past experience working with large, complex organizations in the banking or SaaS technology industry.

What you will do:

• • Support the management of key customer relationships
  • Develop subject matter expertise on clients, products, processes and systems
  • Maintain Customer Success documentation and trackable items on Confluence
  • Anticipate client needs and provide solutions that help drive growth and revenue
  • Collaborate with product support to initiate feature requests and issue resolution
  • Construct weekly status reports to provide transparency to partner on ongoing initiatives
  • Ensure clear and timely internal/external communication
  • Help CSMs identify areas for optimization and expansion

Why you might be a good fit:

• • Previous experience in customer support, financial services, or analytics
  • Exceptional communication and organizational skills. Sales background a plus
  • Experience in project and task prioritization and evaluation of situational urgency
  • Professional experience in banking or demonstrated understanding of retail credit markets preferred
  • Experience with BI tools, Sales Force, Excel, and Powerpoint

Why Amount is a fit for you:

At Amount, we believe our values make a difference:

We value, support, and help each other grow

We are committed to active inclusion and diversity

We are transparent and believe the best idea wins

We succeed when our customers succeed

We get sh!t done… responsibly

And we keep it fun!

We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.