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Customer Success Associate

| Chicago

ReviewTrackers is a rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights and technology, we partner with brands to ensure their customer’s feedback is being heard. We are seeking a self-motivated individual who wants to learn new things, contribute, and do the best work of their career. 

The customer success team at ReviewTrackers serves as a hybrid of account management and customer support. We pride ourselves on providing friendly, patient, and concise next-level support to optimize the customer’s road to success. This role is responsible for supporting and driving engagement with our SMB customers. An ideal candidate has at least 1 year experience working in customer service, customer support, or account management, preferably in a SaaS environment. 

How you will make an impact:

  • Support a growing portfolio of SMB customers
  • Friendly and fast support to a large volume of customers and internal teams; including troubleshooting, best practices for using ReviewTrackers software, and guidance about the review industry via email, phone and in-person
  • Engage with customers via scalable communication strategy

You are:

  • A Contributor. You get joy from making a contribution. You believe communication is the most important part of being a team member. 
  • Challenge-Oriented. It excites you to jump out of your comfort zone. You crave digging into a problem and finding solutions whenever you can. 
  • Team Player. You contribute, you listen, you help when needed and ask for help when you need. You understand the vision of this company moves forward only when we work as a team.
  • Naturally Curious. You detect a problem. You dive deeper, and deeper again. Problem solving is a major part of your individual arsenal and you don’t give up until it’s right.
  • A Communicator. Whether phone, email, and in-person, you are confident and follow proper business. 
  • Positive. You bring a positive attitude to the team everyday.

What you receive: 

  • An opportunity to help shape our business, make significant contributions and accelerate your personal career growth
  • 100% company paid premiums for health(Blue Cross Blue Shield), dental, vision, life, short-term disability, and long-term disability insurance
  • Company sponsored 401k match 
  • Company stock options 
  • FSA 
  • Pre-tax transit benefits 
  • Flexible PTO policy
  • Unlimited opportunity for career growth, learning and company impact
  • Monthly lunch and learns on industry events, product releases, personal finance, buying a home, public speaking and everything in between
  • Take your coworker to lunch on us once a month 
  • Company Kindle with unlimited books of your choosing
  • Stocked kitchen with drinks and snacks


At ReviewTrackers, we foster an inclusive, dynamic, enjoyable yet challenging team environment. We value creating a team that has a diverse set of backgrounds and respect a healthy expression of diverse opinions. We encourage our team to experiment with new ideas. Come join us as we continue to change the way businesses interact with their customers. ReviewTrackers is an equal opportunity employer. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Pivotal TrackerManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • FullContactLead Gen
    • MarketoLead Gen

Location

River North neighborhood with a short walk to dozens of lunch spots and a short jaunt to the CTA Blue, Brown and Red lines and multiple bus lines.

An Insider's view of ReviewTrackers

What’s the vibe like in the office?

You can feel the energy the minute you walk in the door because of the Sonos speakers that are always bumping great tunes. I can see everyone from my desk and easily make my way to the CS, Marketing, Engineering, or Product pods for feedback and questions. We also have lunch tables and a kitchen for meeting spots and informal gatherings.

Jamie Mayer

Solutions Consultant

What does your typical day look like?

My days consists of multiple tasks such as calling the leads that come in, running product demos, or following up with prospects. The most exciting part of my day is talking to people who are genuinely interested in ReviewTrackers and showing them our amazing and valuable product.

Hannah Wise

Inbound Account Executive

How does the company support your career growth?

Constant feedback and communication are crucial to my growth. Developers on the team provide crucial feedback, and they’re always available for questions. Our V.P. of Engineering is willing to provide extra resources such as books or online courses, and he has weekly one-on-one meetings where we discuss my work and resolve any issues.

Saul Ocampo

Junior Software Engineer

How do you make yourself accessible to the rest of the team?

As the CEO and Founder of the company, I make it a goal to have lunch with members of the ReviewTrackers team every week. I enjoy getting to know everyone better and learn what drives them. These casual lunches make me more accessible to the rest of the team while allowing them to get to know me on a more personal level as well.

Chris Campbell

CEO

What makes someone successful on your team?

Our team is successful because we seize the day, we are scrappy, we set each other up for success, we honor our commitments, and we ask 'what if'. Living our values every single day.

Sam Bourjaily

Associate HR Manager

What are ReviewTrackers Perks + Benefits

ReviewTrackers Benefits Overview

100% company paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance
Blue Cross Blue Shield healthcare benefits available for both individuals and families
Company sponsored 401k match
Company stock options
FSA
Pre-tax transit benefits
Flexible PTO policy
Unlimited opportunity for career growth, learning and company impact
Monthly lunch and learns
Take your coworker to lunch on us once a month
Company Kindle with unlimited books of your choosing
Stocked kitchen with drinks and snacks

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
We have discounts at a number of gyms around the River North area.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

- Free lunch with coworkers to learn and share from one another.
- Unlimited free books on Kindle for professional and personal development.
- Regularly hosted Lunch ’n Learns.

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