Customer Success Associate at Hireology

| Chicago
!Sorry, this job was removed at 11:14 a.m. (CST) on Friday, January 10, 2020

Hireology’s technology empowers businesses to build great teams. Over the last nine years, we’ve grown from a startup to a market-leading organization with over 230 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.

It’s with that in mind that Hireology is looking to add a member to our Customer Success team. The Customer Success Associate will work alongside a team to provide both proactive and reactive support to our customer base. This individual will not own a book of customers but, instead, will share responsibility for providing strategic support to our customer base along with their team. Ultimately this individual will be tasked with helping our customers effectively utilize the Hireology platform/process which, by result, will lead to better hiring decisions.

As a Customer Success Associate you will be responsible for:

  • Proactively reaching out to customers (via phone and email) to provide suggestions on how to best utilize and optimize the Hireology platform for greatest business impact

  • Reactively responding to inbound customer support requests

  • Maintaining and growing revenue by creating meaningful value for the customer

  • Diagnosing potential barriers to renewal and working with customers to overcome these barriers

  • Improving usage and adoption through proactive and content-driven communication

  • Demonstrating commitment to our customer base through the highest level of responsiveness

  • Constantly innovating: identify ways we can be consistently delighting our customers

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:

  • Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed. You will have a desire to want to grow professionally and progress in your career.

  • Customer-Oriented: A successful Customer Success Associate has outstanding customer relationship capabilities, interpersonal and communication skills

  • Task-Driven: A successful Customer Success Associate will enjoy working off a to-do list and will be motivated to complete tasks on time

  • You Are Eager to Learn: Our product suite, the industries you sell into, recruitment & hiring best practices, and how our solution solves for customer pain points.

  • Metrics-Driven: We’re passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability. 

Okay, we’ve laid out what the job is - now are you qualified? Below are the minimum qualifications we’re looking for in a Customer Success Associate. Also, we want a chance to get to know who you are and why you applied, so please include a cover letter.

  • Strong written and oral communication skills. As a Customer Success Associate you’ll be the voice of Hireology to our customer base; we want that voice to be professional, concise and thoughtful

  • A Bachelor's degree

  • A strong desire to succeed alongside a passion for delighting customers

  • Experience in sales, customer success or account management is preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Technology we use

  • Engineering
    • GolangLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks

Location

Unbeatable office space in downtown Chicago, with views of the Chicago River and Navy Pier.

What are Hireology Perks + Benefits

Hireology Benefits Overview

Hireology offers a comprehensive benefits package including medical, dental, and vision insurance plans, matching 401(k) including Roth, unlimited discretionary time off, commuter and parking benefits, paid parental leave, open and collaborative workspace, free onsite gym, Yoga & Mindfulness programs, and professional development programs

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
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