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Customer Success Leader - AMER

| Chicago
Who’s Ansarada?
Ansarada is a global B2B SaaS business with a big vision for a world where every business, in every critical decision, is always ready to act. The company was born out of an absolute belief in companies and the people who found, run and advise them. We’re on a mission to achieve this with our SaaS platform and world class team who are based in five main hubs: Sydney, Ho Chi Minh, Chicago, New York and London.
Our AI-powered intelligent information platform enables businesses to know, raise and realise their potential, and gives confidence to businesses in every decision – from knowing exactly what they have, to where they‘re going and what they need to get there.
What You’ll Do 
You will be responsible for building and developing our Customer Success team within the US, using your strong knowledge in Customer Success to provide thought leadership and guidance on best practices, whilst executing upon Ansarada's CS strategy. You will provide guidance and leadership and clarity to a fantastic team of CSM's and CSE's across North America.

  • Scale and manage team of high-performing Customer Success Managers and Customer Support Executives
  • Drive customer success through initial on-boarding / product demonstrations, product adoption, retention and growth initiatives
  • Promote client satisfaction and loyalty by understanding each business’s unique (and evolving) needs, delivering value and exceeding expectations
  • Improve and advocate for customer experience by collaborating cross-functionally with Sales, Product & Engineering teams to action requests
  • Direct and oversee all aspects of an organisation's customer service policies, objectives, and initiatives.
  • Develop service level standards focused on response times and issue resolution.
  • Establish policies and procedures that produce high quality customer service delivery and that reflect industry best practices.
  • Ensure that systems are in place and are utilised to capture and report on service metrics, including any customer feedback or trends in product or service issues.

  • You're Passionate about customer success and customer service delivery
  • Have Experience leading high performing teams
  • Highly collaborative and work well with cross functional partners (Sales, Engineering, Product, Marketing)
  • Thrive in a high paced environment
  • Bring with you a minimum of 5 years customer success and/or customer support experience
  • Saas experience a plus 

Our Goal
Turning our goal of disrupting an entire industry sector into reality requires a diverse group of passionate, creative, and innovative people. We'll help you raise your potential through both career and personal development opportunities, and you’ll enjoy all the benefits you would expect from a fast-growth technology company.
Take a virtual tour of our Sydney headquarters with our CEO Sam Riley here.
With the greatest respect, applications will not be accepted from recruitment agencies.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • ReactJSFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • RedisDatabases
    • RedshiftDatabases
    • DynamoDBDatabases

Location

Cultured by day, trendy by night: River North is a home for artists, entrepreneurs, startups, design houses and high-end dining!
Ansarada balances work with homey atmosphere (and batting cage)
Watch

An Insider's view of Ansarada

What's something quirky about your company?

Every person here is different, but when put together we do some pretty amazing shit. Our culture fosters a level of scrappiness that allows you to come with your own unique ideas no matter how quirky. We’re able to act quickly and brainstorm freely with each other on critical business decisions, but also de-stress together over wine and cards!

Nick

Global Sales Operations

How do you collaborate with other teams in the company?

Our CS team has become my source of deep customer knowledge. Without their insights my approach in responding to finance inquiries would lack confidence and credibility with our customer. I have always felt welcomed to sit with and learn from other departments in order to better serve our customers!

Jennyfer

Credit Controller

How does the company support your career growth?

I started at Ansarada on the Customer Success team, then transitioned into a pseudo Sales Development role and then became an Account Executive all within two years. Leadership in the US facilitated my growth and placement from CS to Sales based on my strengths and personal desires. If you have the drive, you will get where you want to be.

Meg

Account Executive, Technology

How do you make yourself accessible to the rest of the team?

We are building a very inclusive culture where we celebrate our Wins and Learnings as a Team. Whether you are in Marketing, Sales or Customer Success, our wins are all about the collective "we", not the individual "I".

Rob

VP, Head of Americas

What projects are you most excited about?

Internally, I'm excited about scaling our industry pod structure. We're honing in on a handful of exciting industries with a lot of opportunity and our teams are coalescing around what they can do to have maximum impact on success for these pods. Externally, I'm discovering new use cases from customers that we hadn't even thought of ourselves.

Will

Customer Success Manager

What are Ansarada Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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