Dina is growing! Dina is a leading Chicago-based health-tech company whose mission is to power the industry’s transition to the home by connecting people, technology and data. Our web and mobile applications are the industry’s first fully integrated suite for HIPAA-compliant communications including transitions, episodes, dialogs and insights. 

As Dina grows, we strive to deliver stellar customer support, engagement and value. As a Customer Success Manager at Dina, you will be responsible for helping our customers achieve success via project management skills, outreach strategies fueled by hands-on data analysis, product expertise, and an empathetic attitude. Our goal is to ensure we meet and exceed all platform and customer measures of success.

As part of the Customer Success Team at Dina, the Customer Success Manager will have direct exposure into crafting the processes that position the company and major accounts for continued growth.

You Will (the exciting stuff!):

●Maintain an expert level understanding of the Dina platform to respond to customer inquiries relating to platform features, issues, questions, and concerns

●Be the voice of the end user! Ensure that feedback finds it way back into the product and that our company continues to champion the end user experience

●Develop and maintain processes designed to identify both network successes and relationship growth opportunities 

●Outreach and onboard additional small to medium size clients on behalf of larger accounts

●Provide initial and ongoing training to small to medium size clients

●Proactively engage with end users to maintain a positive relationship and clear line of communication

●Create documentation to support the successful feature and product adoption across your managed organizations

●Manage and track customer deliverables ensuring adherence to each timeline and internal visibility

●Project manage Dina customer projects, with a focus on on-time delivery and top-notch quality 

●Track and communicate progress with key internal and external stakeholders

●Act as an operations liaison across other departments including Product, Sales, Marketing, Engineering and more

●Participate in the support process, ensuring that clients receive timely and adequate support while utilizing the platform

You Are:

●Detail oriented with strong verbal and written communication skills

●Passionate about solving problems in healthcare

●Excited to have an impact and ability to thrive under pressure

You Have:

●A Bachelor's Degree (preferably related to Healthcare, Social Work or Business)

●Referenceable ability to manage complex situations while driving great communication

●The ability to work remotely with tools such as Zoom, Google Drive and Slack

●3-5 years experience working for a healthcare provider, software vendor or post-acute healthcare organization