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Customer Success Manager

| Chicago

We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. Our vision is to become and stay the leading SaaS pricing and CPQ solution provider. We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. Our solutions are very flexible allowing us to support a diverse customer base across industries and sizes with brands like Avery Dennison, Dean Foods, Iron Mountain and many others. We are a robust and sustainable company with rapid global growth. It’s a great time to join Price f(x) as we disrupt the pricing software world.

www.pricefx.com

Your mission?

You take care of our customers and help them make the best use of our pricing platform, now and in the future. You are the primary contact for our customers, the face and the voice of Price f(x). You help our customers with onboarding, adoption, and growth. You provide feedback to the product team. You share your experiences with the Customer Success Team and vice-versa.

You will be in charge of…

  • Ensuring customers achieve their desired outcome by using our product and have the best possible experience when interacting with our company
  • Gaining customer insights and offer solutions, recommendations and provide the support the customer needs to accomplish their pricing strategy
  • Developing and maintaining strong relationships with the assigned customer accounts, from the site champion through senior executives, to promote adoption, expansion and extension of the use of Price f(x) solutions
  • Addressing concerns during and after implementation
  • Being the first point of contact for the customer and our Accounting and Solution Delivery teams for all things related to subscriptions and invoicing.
  • Handling commercial escalations: commercial liaison post-sale, during delivery and post-implementation
  • Identifying the customer’s risks in achieving their stated business goals and develop a risk mitigation plan
  • Assisting Sales and Marketing by matching the best referrals & success stories
  • Documenting business-value driven customer success stories and best practices
  • Conducting online presentations, webinars and onsite meetings.
  • Writing blog posts and newsletter content about the different ways our platform can be used.

What should you have to succeed?

  • BS/BA degree preferred
  • Consultative and analytical skills
  • Ability to quickly understand our customers’ various business models/markets
  • Customer support and account management experience, preferably in high-growth, software-as-service (SaaS) environments
  • Strong written and verbal communication skills
  • Spanish is a plus
  • Technical aptitude and ability to understand software applications
  • Well-developed professional interpersonal skills; ability to interact effectively with people at executive levels of the organization
  • Enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
  • Ability to work with minimal or no supervision
  • Ability to work in high-pressure situations and navigate in an ambiguous environment
  • Willingness and ability to travel as necessary to company/customer locations
  • Strong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with implementation of Enterprise software

Location

  • Chicago, IL

Other job specifics…

  • Full-time employment
  • Ability to travel domestically up to 30%, occasional international travel 

What will you love about us?

You will be part of a global team and a company culture that is characterized by the free and respected exchange of professional and cultural perspectives. As a rapidly growing organization, you will have opportunities to explore creative ways of delivering continuous value to our clients and charting a career path that reflects the unique skill set and experience you bring to Price f(x). We will give you the option of your own devices by proving a monthly $200-IT allowance (laptop, and mobile). We have built a benefits program to match the strength of our team.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • GroovyLanguages
    • TypeScriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Ant DesignLibraries
    • Salesforce LightningLibraries
    • JestLibraries
    • WebpackLibraries
    • SASSLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • GreenplumDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen
    • WebinarsLead Gen
    • LinkedInLead Gen
    • TwitterLead Gen

Location

150 N Riverside Plaza, Chicago, IL 60606

An Insider's view of Pricefx

What are some social events your company does?

We all meet in Prague every January to celebrate Pricefx's Birthday!

Sanna

Office Coordinator

How do you collaborate with other teams in the company?

This is one of our greatest strengths. The word ‘silo’ really doesn’t exist at Pricefx. We’re a team and you really feel it. Since our company is global, it is really important to figure out a way to work across time zones and do it well. On a day to day basis though, Microsoft Teams is my best friend!

Zel

Customer Success Manager

What makes someone successful on your team?

We are passionate about what we do, thrive in a fast-moving environment, agile in our skills and enjoy working as a team. 

Emil Antony

HR Business Partner

What is your vision for the company?

To become the leading SaaS pricing and CPQ provider by the end of 2020.

Marcin

CEO

What’s the vibe like in the office?

Our colleagues are top-notch, customer oriented, smart, team players. If you ask us what is the best thing about Pricefx we will mostly say the people we work with and the unique culture. Fantastic vibe!
Btw - the view is also sort of spectacular :-).

Daniela

Director Human Resources

What are Pricefx Perks + Benefits

Pricefx Benefits Overview

Bring your ideas to life while working within a flexible environment. We value collaboration, teamwork and inspiration.

BYOD (laptop and mobile) so you like what you’re working with and we’ll give you $200 a month towards them.

Get breathtaking views of Chicago while you work from the 42nd floor in our spectacular office at 150 N. Riverside Plaza, just a few minutes from Ogilvie and the “L”.

And we made sure to go above and beyond on our health benefits, PTO, holidays, etc.

Culture
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Pricefx provides dental coverage through UnitedHealthcare Dental PPO.
Vision Benefits
Pricefx provides vision coverage through UnitedHealthcare Vision.
Health Insurance Benefits
Pricefx offers two rich UnitedHealthcare PPO plans.
Life Insurance
Pricefx offers a Life Insurance of $25k at no cost to employees.
Retirement & Stock Options Benefits
401(K)
Pricefx 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Pricefx 401(k) retirement plan matches 100% of an employee's contribution up to 4% of their annual salary.
Performance Bonus
Pricefx offers applicable employees a generous Performance Bonus or Sales Commission program based on their role within the organization.
Child Care & Parental Leave Benefits
Generous Parental Leave
Pricefx offers 12 weeks of 100% paid maternity leave with the possibility to take an additional 12 weeks. Once an employee returns from maternity leave, extra perks will be provided.
Flexible Work Schedule
Pricefx offers an entirely flexible schedule to its employees outside of cour hours (9 a.m - 2 p.m.), pending their manager's discretion.
Remote Work Program
After an employee has completed their probationary period, Pricefx lets all employees work remotely at least once a week or more, pending their manager's discretion.
Vacation & Time Off Benefits
Generous PTO
Pricefx Paid Time Off (PTO) policy includes 20 PTO days for all employees annually and 5 days may be carried over.
Paid Holidays
Price f(x) offers all employees 13 observed paid holidays.
Perks & Discounts
Beer on Tap
Price f(x) loves its beer. We have the top row in our fridge dedicated to various beers, and we stock it with local brews monthly.
Casual Dress
Price f(x) casual dress code includes jeans, sweats, t-shirts, and flip-flops every day of the week.
Company Outings
Pricefx has various outings throughout the year.
Stocked Kitchen
Pricefx has a fully stocked kitchen including snacks, coffee, tea and all of the soda you can handle.
Happy Hours
Pricefx has monthly happy hours at local bars open to all employees to let loose a little and have the opportunity to bond and get to know each other.
Professional Development Benefits
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Like to travel? We all gather in Prague to celebrate the company birthday every year, and it’s an event you won’t want to miss.

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