Take your career to new heights working with an amazing company doing next level work in the FinTech industry.

Since 2012, Avant has connected customers to over $5 billion through 800,000 transactions and counting. In 2015, Avant leveraged our expertise and developed Amount as a new solution for banks who wanted to go digital in months instead of years. As an industry-leading technology company, Amount has grown rapidly with customers who collectively manage close to $1T in US assets and are servicing more than 25 million customers. To better align each company for future success Amount and Avant have made the decision to separate, becoming independently operating companies in order to focus each on their long term growth and goals.

Come join an organization with visionary leadership and FinTech disruptors as we continue to reinvent and innovate the consumer lending industry with groundbreaking and savvy solutions!

We are seeking a Customer Success Manager to develop, nurture, and expand existing bank partner relationships. This individual will be responsible for relationship management, serving as the bank partner’s trusted advisor through all stages of the customer lifecycle. We are seeking a candidate that has proven success in developing strategic relationships in large organizations and is familiar with technical product development. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with product, legal, operations, marketing, finance and the executive team to manage the growth of one of our largest clients. This position is designed for an experienced Customer Success Manager who provides strategic, creative and technical guidance, strives for customer success and satisfaction, and interprets and leverages customer insights to drive optimization and continued platform growth. The ideal candidate will have past experience working with large, complex organizations in the banking or SaaS technology industry.

What you do at Amount

• Own the management of key customer relationships
• Act as trusted advisor to our customers by aligning customer goals and business objectives with product roadmap
• Advocate for the Amount platform to customers, driving feature adoption and optimization initiatives
• Oversee the health of the relationship while identifying opportunities for expansion/upsell 
• Ensure clear and timely internal/external communication regarding the health, progress and vision for the client
• Handle all client-facing communication and partnership governance

Why you might be a good fit

• Previous Customer Success experience in a SasS company preferred
• Proven track record in developing and growing client relationships
• Exceptional communication and presentation skills at the executive level
• Professional experience in banking or demonstrated command of retail credit markets 
• Excellence in project and task prioritization and evaluation of situational urgency
• Experience with BI tools and/or familiarity with SQL and comfort with data a plus

Why Amount is a fit for you:

- We have a thriving culture and possess an entrepreneurial spirit

- We value, support, and help each other grow

- We are ready to hustle and get sh!t done

- We are committed to active inclusion and diversity

- We offer the flexibility needed to thrive in a new and growing company

Benefits and Perks:

- Take the time you need when you need it through our Flexible PTO policy.

- Looking for parental leave? We offer 6 weeks of paid parental leave.

- Enjoy a lunch subsidy, healthy snacks, and our Coca-Cola Freestyle machine!

- We offer medical, dental, and vision benefits plus an Employee Assistance Program.

- Short-term disability, long-term disability, and life insurance are options too.

- Commuter benefits and 401k are also part of the package!