About the Role:

The Customer Success Manager (CSM) is part of the UPshow Customer Success team and works with UPshow’s mid-market customer base. The objective of this role is to drive product utilization and position the UPshow platform as a critical tool to help the customer achieve their marketing goals and objectives. 

Simply put, you are the face of UPshow.  Not only will you be an advocate and trusted partner to your clients, but you will be relied upon as an industry expert within one of the following verticals: Hospitality, Fitness & Healthcare.

Responsibilities:

• Partner with named customers to understand their marketing goals and objectives

• Implement creative ideas that utilize the UPshow platform to help customers achieve their marketing milestones

• Use insights from the UPshow platform to provide strategic recommendations

• Create tailored Account Plans and business reviews that provide clear feedback on progress to goals and objectives

• Actively communicate product updates and relevant features to customers in order to set expectations and manage their experience.

• Cultivate and develop close working relationships with Executives, GMs, Office Managers, and other key stakeholders

• Work collaboratively and assist with customer support to ensure the customer experience (help desk tickets, customer wait time, etc.) is optimized and synergized with the accomplishment of customer outcomes (utilization, adoption, etc.).

• Discover customer pain points and advocate for them internally to influence product changes

About You:

• 3 - 4 years of relevant experience in customer success or sales

• Bachelor’s degree or equivalent work experience required

• Experience managing your own book of customers including onboarding, monthly touchpoints, and QBRs

• Strong written and verbal communication skills

• Action-oriented and ability to work well with ambiguity 

UPshow values diversity of culture and background for the benefit of our team, our product, and our world. UPshow is proud to be an equal opportunity workplace. We win together, we lose together.

This position is open to applicants who are legally authorized to work in the United States. We are not able to sponsor work visas at this time.