Customer Success Manager

| Northwest Suburbs
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Convr (formerly DataCubes) is looking for exceptional customer success professionals seeking opportunities for growth and advancement in the Insurtech industry. 

 Who we are:

We are a diverse group of driven individuals that love to problem-solve. No politics, no wasting time in meetings or typing out meaningless CYA emails. We are all about serving insurers, our customers, and growing the company organically through strong core values. Through d3: Data. Discovery. Decision.®, Convr uses decision science to automate submission intake, information gathering and commercial insurance underwriting process.

The Customer Success Team works with our customers to develop shared goals, and the strategies and tactics to achieve them.  The team collaborates and influences across multiple levels within sales, product, engineering, underwriting, operations, and strategy teams—both internally and externally—to deliver results.  We are where the rubber meets the road in the reinvention of a 400-year-old industry.

 The Role:

At Convr, Customer Success Managers (CSMs) are a blend of project manager, consultant, and product expert.  CSMs are focused on simplifying and improving the commercial underwriting process by efficiently and expertly on-boarding new customers, driving adoption and usage so that our products’ value is fully realized, and serve as the customer’s internal champion for escalations and enhancements. 

The most successful candidates:

  • Have unparalleled dedication to the customer’s best interest
  • Are comfortable navigating, engaging, developing relationships at all levels of an organization
  • Are natural communicators who adjust their style to match their audience
  • Understand P&C carriers, especially commercial lines underwriting (professional designations like CPCU, ARM and AU among others are a plus!)
  • Have strong business acumen
  • Have organized and lead technology implementations with great success
  • Have experience working in an agile environment
  • Are skilled at eliciting and developing requirements
  • Are both a creative problem solver and critical thinker
  • Can show how they’ve used analytics to develop actionable insights
  • Are familiar with customer success metrics and activities
  • Can quickly switch between big-picture strategist and detail-oriented tactician
  • Have an eye for detail, are natural organizers, and exceptional at time management (said another way, have Type A personalities)

Working with us means:

You will be joining one of the most exciting companies in Insurtech; your work will make a significant and immediate impact for our customers, our firm, and the industry.  Team members at Convr earn a competitive salary and benefit from some amazing perks—unlimited PTO, flexible work hours, health, dental, and vision insurance, and 401(k) to name a few. 

 Let’s chat if you:

  • Have 5+ years of professional experience, at least 2 of which are related to brokering or underwriting commercial lines
  • Obtained a bachelors or advanced degree
  • Are proficient with the Microsoft Office suite
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • SparkFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • JIRAManagement
    • HubSpotCRM


475 N Martingale Rd., Schaumburg, IL 60173

An Insider's view of Convr

How would you describe the company’s work-life balance?

Working at Convr the work culture and flexible hours has really helped me maintain my work-life balance. In the past year, I’ve participated in an IronMan, planned a wedding, and traveled. All of which was possible because of the flexibility of my team and the management. Hoping to achieve many more such goals in 2020 with Convr.


Data Scientist

How do you collaborate with other teams in the company?

I work daily with my team to streamline a project management approach that emphasizes teamwork to achieve objectives. I also partner with coworkers cross departmentally to ensure implementations are on track and successful. The collaboration at Convr is a key component in helping me provide the utmost customer service to our clients.


Customer Success Manager

How does the company support your career growth?

Convr team members are encouraged to pursue new ideas and take on added responsibility if they are interested in doing so, sometimes even beyond their official job scope or title. There is a strong culture of providing guidance and support to folks who do this; supporting employees' career growth and encouraging them to grow into bigger roles.


Senior Product Manager

What are Convr Perks + Benefits

Convr Benefits Overview

We are committed to ensuring that our employees enjoy full benefits that extend beyond work.

Volunteer in local community
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
The Company pays 70% of the premium cost.
Vision Benefits
The Company pays 70% of the premium cost.
Health Insurance Benefits
DataCubes Inc. makes available and pays 70% of the premium cost for Medical insurance coverage for regular full-time employees and their families.
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
The Company offers a 401K plan for full-time employees who are 21 years old, have been with the company 30 days, and are legal residents.
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
DataCubes provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
DataCubes hosts company outings Semi-annually.
Stocked Kitchen
DataCubes has a fully stocked kitchen including, snacks, fresh fruit, coffee, tea, and more!
Happy Hours
Relocation Assistance
Fitness Subsidies
DataCubes provides a membership subsidy for Life Time Athletic Club. New members pay a pro-rated joining fee and receive a $70 monthly membership fee savings.
Professional Development Benefits
Lunch and learns
Promote from within
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If you want to learn more about how we are disrupting the industry, please go to the link below and submit your resume:
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
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