Customer Success Manager

| Chicago
ReviewTrackers empowers businesses to understand their customers better through advanced review and customer feedback technology. ReviewTrackers software business solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. 
At ReviewTrackers, we cultivate an inclusive, dynamic, fun, and communicative team environment. We value crafting a team that has a diverse set of backgrounds and respect a healthy expression of diverse opinions. We work to inspire our team to experiment with new ideas while collaborating and communicating with one another to find solutions!
ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Customer Success Manager to join our Customer Success Team. You will serve as a blend of account management, product enablement, and customer support. We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer’s road to success. Come join us as we continue to change the way businesses interact with their customers!
What you will be working on: 
You will manage and renew a growing portfolio of ENT and MM customers.
You will drive product adoption and engagement with customers through outreach and business reviews.
You will grow your customers by identifying upsells opportunities.
Who you will be working with: 
You will be working alongside a collaborative group of Customer Success Managers, Customer Support Specialists, and Customer Onboarding Specialists.
You will be working cross-functionally with the Product, Marketing, and Sales team(s).
What you bring to the table: 
Excellent communication, collaboration, and presentation skills.
Customer success or account management experience in a SaaS environment (preferred). 
Experience operating in a dynamic, fast-growing startup environment. Experience communicating and collaborating with product, marketing, and sales teams.
Familiarity with technical topics like RESTful APIs & SQL (preferred).
Experience operating in a dynamic fast-growing start-up environment.
A love for Murder-Mystery podcasts - the whole team listens so, come prepared!
Perks and Benefits at ReviewTrackers: 
100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance. BlueCross BlueShield healthcare benefits available for families. 
Flexible PTO policy.
Company-sponsored 401K matching at 2%.
FSA or HSA benefits are available. 
Pre-taxed transit benefits. 
Company monthly Lunch n’ Learns with lunch provided. 
Monthly ‘Take Your Co-Worker to Lunch’ paid for by ReviewTrackers.
On-going Wellness Program. 
Diversity & Inclusion Culture Group.
Volunteer & Fundraising initiatives. 
Monthly All-Hands meeting with all ReviewTrackers departments to discuss what each team is working on and reiterate the mission of the company.
Company Kindle along with unlimited books of your choice. You can put the reading to good use and join our book club!
Stocked Kitchen with snacks and drinks.
ReviewTrackers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
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    • React NativeLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • RabbitMQFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FullStoryAnalytics
    • FigmaDesign
    • Pivotal TrackerManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • FullContactLead Gen

Location

Located in The Loop, between the Lake and Monroe Redline, you have convenience, shopping, and a bunch of places to grab lunch with you coworkers!

An Insider's view of ReviewTrackers

What’s the vibe like in the office?

The best way for me to describe ReviewTrackers is that it has never felt like someone was building a wall but instead has always felt as though my colleagues are extending a table. We are laid back and fun but also growing at such a fast pace that it is impossible not to find yourself surrounded by a team that is energized.

Allie Reidy

Sales Development Representative

What kinds of technical challenges do you and your team face?

With the growth of the company, comes the challenge of creating a product that can keep up with more customers! We are constantly working on making our software faster, more reliable, and easier to use for a well-rounded scalable product.

Steffeni Veren

Backend Engineer

How does the company support your career growth?

ReviewTrackers has allowed me to continue pursuing my academic goals while giving me an opportunity to gain real experience in my field of interest. There have been many internal and external resources made available along the way that have helped me to balance my personal life and my career.

Alejandro Ocon

Finance Associate

How do you make yourself accessible to the rest of the team?

As the CEO and Founder of the company, I make it a goal to have lunch with members of the ReviewTrackers team every week. I enjoy getting to know everyone better and learn what drives them. These casual lunches make me more accessible to the rest of the team while allowing them to get to know me on a more personal level as well.

Chris Campbell

CEO

How would you describe the company’s work-life balance?

The work-life balance I have at ReviewTrackers made me realize that I never actually had it prior to working here. We cultivate an environment where we show up on time, hustle, and pack up at a normal hour because we accomplished what we needed to.

Jessie Richardson

Product Manager

What are ReviewTrackers Perks + Benefits

ReviewTrackers Benefits Overview

100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance.
BlueCross BlueShield healthcare benefits are available for families.
Flexible PTO policy.
Company-sponsored 401K matching at 2%.
FSA or HSA benefits are available.
Pre-taxed transit benefits.
Company monthly Lunch n’ Learns with lunch provided!
Monthly ‘Take Your Co-Worker to Lunch’ paid for by ReviewTrackers!
On-going Wellness Program.
Diversity & Inclusion Culture Group.
Volunteer & Fundraising initiatives.
Company Kindle along with unlimited books of your choice. You can put the reading to good use and join our book club!
Stocked Kitchen with snacks and drinks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
We have discounts at a number of gyms around the River North area.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance.
BlueCross BlueShield healthcare benefits are available for families.
Flexible PTO policy.
Company-sponsored 401K matching at 2%.
FSA or HSA benefits are available.
Pre-taxed transit benefits.
Company monthly Lunch n’ Learns with lunch provided.
Monthly ‘Take Your Co-Worker to Lunch’ paid for by ReviewTrackers.
On-going Wellness Program.
Diversity & Inclusion Culture Group.
Volunteer & Fundraising initiatives.
Company Kindle along with unlimited books of your choice. You can put the reading to good use and join our book club.
Stocked Kitchen with snacks and drinks.

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