About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits. 

Due to Covid, G2 is currently operating fully remote until it is safe to return to the office. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

Please Note - This positions will be working West Coast business hours. 

• Respond to customer inquiries and requests through our service desk that can include: troubleshooting, product updates, feature questions, resolving service issues, and advising/ helping to implement one of G2s many integrations.
• Manage resolution process including escalations of possible bugs to Development Technical Support.
• Act as the liaison between case submitters and our product managers
• Work cross-functionally to ensure accurate and timely updates to our customers
• Contribute to special projects to improve internal/external processes and client satisfaction
• Demonstrate a proactive, solution-based approach to build customer relationships via calls and emails.
• Support G2’s global customer base and grow our global support machine
• Identify and proactively manage risk areas, scope and customer expectations that could impact success
• Manage the Customer Support Office Hours, meetings, and Q&A 
• Partner with Sales, Research & Product, and CS counterparts to help our customers obtain results faster.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• At least 1 year of customer service driven work preferred
• Willing to work West Coast business hours (i.e. Pacific Standard Time)
• Professional written and verbal communication skills
• Solutions-oriented self-starter
• Strong project management and follow-up skills to ensure completion of a task
• Ability to multi-task and handle matters with no supervision and with excellent follow up
• High attention to detail
• Energized by making customers happy and successful

What Can Help Your Application Stand Out:

• West Coast based 
• Experience from a software/SaaS company
• Experience with a ticketing system, especially Salesforce service cloud experience
• Knowledgeable about G2 

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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