Customer Support Specialist at PerkSpot
Work directly with America's best employers to bring joy to millions of employees!
Note: At PerkSpot, the safety and wellness of our employees is our top priority. To provide our employees with the support they may need to maintain their personal health and wellness, our office is open and available for those employees who are interested in using it. Our long-term goal is for PerkSpot employees to return to our Chicago office, however working remotely will be an option until everyone is comfortable, and it is 100% safe for all to return.
We’re looking for an empathetic Customer Support Specialist who is ready to take the next step in their career. This role will become an expert in the perks and discounts we offer, helping support the employees of our clients to make the most of our program.
PerkSpot is an employee benefits company that offers exclusive discounts, as well as rewards and recognition, to millions of employees. We work with America’s top employers to offer the best perks and discounts to millions of employees. These exclusive savings are a great recruitment and retention tool that allows their employees to take advantage of unique opportunities and feel great about their company. We help employees from over 1,000 companies like Spotify, Walgreens, McDonald's, and Lyft to save on everything from gym memberships and movie tickets to electronics, new cars, and travel.
Profitable and growing, our company was founded in 2006 by good people with great vision, and we’re carrying on the work they started. In 2018, our company was proud to announce an additional investment of $50 million dollars from Susquehanna Growth Equity. As we continue to grow, we’re proud of our leadership position in the industry, but we’re committed to doing more - developing better products, reaching more employers, and getting more employees engaged with our platform. Our passion is to make every place a great place to work, starting with our own. We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere and invest in you more.
Life As A Customer Support Specialist
PerkSpot is looking for a full-time Customer Support Specialist. The Customer Support team loves having a good time while helping all of our customers. We are mission-focused and results-oriented. This position demands versatility, as we are a fast-paced environment. We are searching for an individual who isn’t just going to get the job ‘done’ but also goes above and beyond for our customers. We take pride in our customer satisfaction and we are looking for someone that is understanding and patient. You’ll have the opportunity to help shape a customer service team, contribute to our awesome company culture, and improve the level of service that we provide. The working hours for this position are 8:00 AM – 4:00 PM, with the possibility of occasional weekend coverage, however this is subject to change based on the business needs.
How To Catch Our Eye
- 3+ years of experience working in customer facing roles (service, retail, etc.)
- Expert knowledge of the customer service journey
- Excellent interpersonal, written and reading comprehension skills
- A determined and thorough problem-solver with the ability to understand customers and handle challenging calls with positivity and professionalism
- Being able to thrive in a fast-paced and constantly changing environment
- To support customers, a basic understanding of computer and home networking terminology (operating systems, browsers, routers, modems, etc.)
- Knowledge of ZenDesk is a plus
- Chat experience is a plus
Your First Month At PerkSpot
Jump right in! Your first month here at PerkSpot you will be all hands-on deck. We’re going to challenge you early on. You’ll handle inbound phone calls, emails, and chats from our tens of thousands of customers daily with the support of the rest of the team. You’ll empathize and connect with our customers, and work to resolve customer issues while focusing on first contact resolution and high satisfaction rating.
You’re going to be a part of a tight-knit team, working together to provide superior technical support and maintain a positive environment. You’ll troubleshoot and submit tech requests to our Software Engineers and be the agent who handles it from bug ticket creation through resolution. You’ll champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve.
Throughout Your Career Here
You're going to play a key role in shaping every part of our Customer Support team. That means we're going to trust you with more responsibility than elsewhere, helping you grow and pitch ideas on how we can improve our service for users. You’ll partner with all departments to recognize patterns, and opportunities, providing feedback and insight when needed.
The Perks of Working at PerkSpot
We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot.
We’re a small team of people with an office in Chicago’s River North neighborhood. When we are in the office, we dress how we like, boast an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.
PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, a generous parental leave policy, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage, a private gym, and a shower on-site.
We hold all-company virtual meetings where we learn from what went wrong and celebrate what went right. Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.
How to Apply
All applications will be kept strictly confidential. Please submit a resume AND cover letter (we know it is old school, but a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!
All positions require a full background screening.