Customer Support Specialist at DialogTech

Qualifications / Skills:

• Manage inbound support requests from clients using a queuing system
• Manage technical pre and post-sales support calls, from initial contact to issue resolution
• Assist clients with payment processing
• Conduct product training via phone and web conference tools
• Participate in quality assurance tests for new products, as needed
• Advance issues to internal departments as needed
• Participate in off hours support rotation
• Assist Account Managers and other internal teams to resolve customer issues
• Able to lead with confidence, remain calm under duress. Driven to be flexible and adapt solutions when plans change. Actively seeks out self-development opportunities. Able to learn from mistakes. Comes to work with a positive attitude.
• Can tackle a large volume and variety of customer calls and written inquiries in a friendly and courteous manner with excellent writing and verbal skills.
• If you are very detail oriented, thorough, and able to balance multiple tasks and initiatives at a time. Is very good at following directions in a dynamic, constantly evolving environment.
• If you are a motivated, self-starter 

The skills and experience you will need to possess are as follows:

• Possesses a positive outlook and real passion for assisting clients every single day
• Detail oriented with and excellent interpersonal skills
• Strong written and verbal communication skills
• Experience in APIs or Development
• Proficient in Microsoft Excel
• Experience with SQL is a plus
• Internship or work experience in a Customer Support related role a plus