Customer Support Specialist

| Chicago

We need key players like you to bring joy to millions of employees!

We’re looking for an empathetic Customer Support Specialist who is ready to take the next step in their career. This role will become an expert in the perks and discounts we offer, helping support the employees of our clients to make the most of our program.

About PerkSpot

At PerkSpot, we work with America’s top employers to offer the best perks and discounts to millions of employees These exclusive savings are a great recruitment and retention tool that allows their employees to take advantage of unique opportunities and feel great about their company. We help employees from over 800 companies like Walgreens, McDonald's, and Lyft to save on everything from gym memberships and movie ticket to electronics, new cars, and travel.

Profitable and growing. Our company was founded in 2006 by good people with great vision, and we’re carrying on the work they started. As we enter our twelfth year, we’re proud of our leadership position in the industry, but we’re committed to doing more – developing better products, reaching more employers, and getting more employees engaged with our platform.

About the Role

PerkSpot is looking for a new full-time Customer Support Specialist. The Customer Support team loves having a good time while helping all of our customers. We are mission focused and results oriented. This position demands versatility, as we are a fast-paced environment. We are searching for an individual who isn’t just going to get the job ‘done’ but also go above and beyond. We take pride in our customer satisfaction and we are looking for someone that is understanding and patient. You’ll have the opportunity to help shape a customer service team, contribute to our awesome company culture, and improve the level of service we provide. You’ll work various shifts including weekend coverage, all based on business needs.

A successful candidate will have:

  • 3+ years experience working in customer facing roles (service, retail, etc)
  • Expert knowledge of the customer service journey.
  • Excellent interpersonal, written and reading comprehension skills.
  • A determined and thorough problem-solver with the ability to understand customers and handle challenging calls with positivity and professionalism.
  • Thrive in a fast-moving, constantly changing, startup environment.
  • To support customers, a basic understanding of computer and home networking terminology (operating systems, browsers, routers, modems, etc.).
  • Knowledge of ZenDesk is a plus.
  • Chat experience is a plus.
  • Ability to speak and read Spanish preferred.

Your First Month

  • Jump right in! Your first month here at PerkSpot you will be all hands-on deck. We’re going to challenge you early on.
  • Handle inbound phone calls, emails, and chats from our tens of thousands of customers daily with the support of the rest of the team.
  • Empathize and connect with our customers.
  • Resolve customer issues while focusing on first contact resolution.
  • Be a part of a tight-knit team, working together to provide superior technical support and maintain a positive environment.
  • Troubleshoot and submit tech request to our software engineers and be the agent who handles it from bug ticket creation through resolution.
  • Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve

Throughout Your Career Here

You're going to play a key role in shaping every part of our Customer Support team. That means we're going to trust you with more responsibility than elsewhere, helping you grow and pitch ideas on how we can improve our service for users.

You’ll partner with all departments to recognize patterns, and opportunities, providing feedback and insight when needed.

Schedule

40 hours a week

Monday - Friday 10:00 AM - 6:00 PM. Shift may change based on company needs.
 

The Perks of Working at PerkSpot

We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot.

We’re a team of fifty people working out of our office in Chicago’s River North neighborhood. We dress how we like, boast an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage and a shower on-site.

We hold weekly all-company get-togethers on Fridays where we learn from what went wrong and celebrate what went right. Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.

Apply

All applications will be kept strictly confidential. Please submit a resume AND cover letter (a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a full background screening.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • .NET CoreLanguages
    • jQueryLibraries
    • ModemizrLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Elastic SearchDatabases

Location

320 W Ohio St, Chicago, IL 60654

An Insider's view of PerkSpot

What's something quirky about your company?

We get to bring our furry friends to keep us company and remind us that there is always someone looking up to you.

Levi

Accounting Manager

What projects are you most excited about?

The projects that excite me most are ones where I collaborate with different departments to create something that really effectively markets our company, both internally and externally. These projects are always the ones that help deepen my understanding of our company and how we work, which is vital for a marketing professional.

Amy

Content Marketing Associate

What makes someone successful on your team?

A successful PerkSpot AM takes pride in providing superior customer service to our clients and is dedicated to being their partner-in-crime throughout their efforts to inspire employees. A love for rescues is also a must.

Becky

Head of Client Success

What unique initiatives do you have that encourage innovation?

Our product team meets with each department once a month to brainstorm not only feature ideas, but business unit ideas as well. We pose questions like "if we had infinite access to resources, what would you like to see us build". Not only do we get actionable ideas out of these sessions, but it also sets the stage for a generally innovative mindset

Nick

Product Manager, Head of Rewards & Recognitions

How does your team reward individual success?

Each week a member of our team is recognized as the PerkSpot "Star" of the week. They recieve a big trophy to position on their desk for the week and receive credits to spend in our gift card platform. This person has gone above and beyond to help the company and/or support multiple teams on a special project or initiative.

Anthony

Senior Account Executive

What are PerkSpot Perks + Benefits

PerkSpot Benefits Overview

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage and showers on-site.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Some Meals Provided
Happy Hours
Pet Friendly
PerkSpot allows one pet per day on Monday, Wednesday and Friday's
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