Delivery Partner Specialist at Chowbus

| Chicago
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Chowbus is a fast-growing, well-funded food startup headquartered in Chicago on a mission to help diners to discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. By building a super app, our goal is to be the one-stop-shop for everything related to food.


About the Role

Our Operations Specialists play an important role at Chowbus. They are on the front lines supporting one of our most important customers, our delivery partners.

You will be working alongside our Operations and Dispatch teams to ensure that Chowbus is offering the best delivery experience possible. This role calls for a rare combination of creative problem solving, detail orientation, persistence, and interpersonal ability to deliver a great customer experience. This is a fun and exciting ground floor position with lots of opportunities for growth!


What You’ll Do

  • Guide applicants through the signup and onboarding process, preparing them for success on our platform
  • Coordinate with dispatchers and local operations teams to ensure enough drivers are scheduled and ready for their shifts
  • Deliver impeccable customer service to our delivery partners and resolve their issues over the phone and through email and SMS
  • Identify operational weaknesses and help improve or create new processes to improve each customer’s experience
  • Provide feedback and tips to our delivery partners to ensure timely and efficient pickup and delivery

What You’ll Need

  • Bilingual - Mandarin and English
  • 1+ year of customer service and/or operations experience preferred
  • Excellent written and interpersonal communication skills
  • Extremely detail-oriented and customer-centric
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work independently as well as in a team environment
  • Comfortable working in a fast-paced environment and can adapt quickly
  • Excellent computer and technical skills, including some experience with Microsoft Office and Google Suite
  • Must be available to work some evenings, weekends and holidays

Chowbus is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

55 E Jackson Blvd. Suite 450, Chicago, IL 60605

An Insider's view of Chowbus

What's something quirky about your company?

Everything here truly revolves around authentic food. For lunch, employees make subsidized orders through our own platform that are delivered directly to the office. Coworkers might bring in interesting snacks they've found, or samples of new items from our grocery service or desserts for birthdays! There is no shortage of ways to try new cuisines!

Thomas

Sr. Software Engineer

What does your typical day look like?

No day is the same at Chowbus! My days are typically spent working with teams to analyze and diagnose different areas of the business and implementing solutions to improve it. I typically start my days around 8:30am and finish my work when I feel good about the progress I have made.

Matt Jones

Head of Central Operations

How does the company support your career growth?

There are many opportunities to advance and make change within the company. Leadership does a great job of developing employees' skills and providing feedback towards our goals, setting people up for growth and future success. You truly can play a large role in helping to shape the future of this company, while growing yourself.

Michael Gross

Operations Analyst

How do your team's ideas influence the company's direction?

We don’t say no to any idea, we truly evaluate any employee’s idea. Our strategy is not from the top down, it's from the bottom up, the teams that work with our customers everyday have the most knowledge of what our customers want and that is where the innovation and best ideas come from. We love jamming and creating new ideas with each other!

Linxin Wen

CEO

What's the biggest problem your team is solving?

Chowbus has been growing super fast, I joined the company when it was a “small” start-up, now we’ve expanded to more than 20+ cities, it’s inspiring while challenging. For our team, we are trying our best to make sure marketing gives adequate supports to each region, and make efforts to make more people aware of this amazing delivery app.

Cindy Yang

Marketing Manager

What are Chowbus Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
Continuing Education stipend
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