Digital Site Reliability Manager

| Chicago
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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

Is Accountable for Creating, Managing and Improving a System (People, Process and Technology) that is able to clearly depict and drive the overall state of the Digital Operations across the 4 key pillars:

  • Production System Uptime

  • Active Monitoring and Actionable Insights

  • Seamless Release Management

  • Customer Incident Management

Responsibilities: 

  • Manage Digital’s 24x7, always-available infrastructure, strive to eliminate downtime and improve the manageability of services

  • Set standards for deployments at scale, infrastructure reliability and scalability. Iterate, revisit and optimize service availability, scalability, and performance

  • Influence engineering teams across the Digital Team with customer focus, world class quality, effective communication, decisive, fast moving solutions, quick and constructive resolution of conflicts

  • Manage service availability and scalability through process, tools, and automation. Perform post-mortems and optimize incident response processes

  • Lead incident response for production incidents; Drive investigation, analysis and troubleshooting to resolve production incidents and systematically drive down detection and mitigation times

  • Responsible for the oversight of the digital operational activities that support the implementation and day to day 24x7 support of MSI’s digital application ecosystem to meet service level agreements for incidents and problems.

  • Manages the production support function including establishing procedures, monitoring, troubleshooting issues and escalations with vendors and internal teams.

  • Work with key stakeholders including business, development teams, operations and support teams, and vendors.

  • Refine and drive support strategy to ensure availability of services and business continuity.

  • Work with application monitoring to analyze trends and anomalies, proactively identify issues and drive resolution.

  • Define and refine operations SLAs to maintain a high level of customer satisfaction

  • Ensure timely adherence of design transfer activities from development to support, and drive knowledge transfer to the respective teams

  • Drive initiatives for standardization, automation and self-service

  • Report site metrics on performance, application availability and incidents/problems to key stakeholders from IT and Business

  • Continually improve and optimize operational efficiency through process improvement and automation.

Desired Skills/Qualifications:

  • 5+ years of operational experience in areas supporting ecommerce and digital marketing applications.

  • Strong communication and collaboration skills and the ability to form valuable partnerships and working relationships with support and development teams, as well as key business stakeholders and vendors.

  • Experience managing direct reports.

  • Experience as an operations lead for SaaS applications

  • Agile (Scrum, SAFe, etc.) and DevOps experience required


Basic Requirements
  • Bachelor’s degree in Computer Science, Information Systems or MIS

  • 7+ years of operational experience

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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