About Flare

Flare Health is a digital health startup in Chicago and NYC. We work with leading hospital systems across the country to connect patients needing specialty care to the right expert physician.

As a company, we value collaboration, openness, seeing things differently and being sensitive to the humanity that connects us. The mission is what gets us up in the morning.

The opportunity

Flare Health has built an impressive and growing client base of marquee hospital systems across the country. Given this trajectory, we seek to hire an experienced Director to lead our client-facing team.

Your mission is to help our forward-thinking hospital system clients actually move forward. Given hospital systems’ inherent challenges, this requires broad-based, long-term relationship building and creatively seizing opportunities to help clients engage boldly with innovation.

The right person for this role knows health care providers’ world inside out, and also has the broader perspective to understand what holds them back and why. That contrast will help you to be able to respect their challenges and intricacies, but also push in the right ways to ensure their intricacies don’t just become excuses to avoid positive change.

This is an opportunity both to create your own future as a leader in this space, and to collaborate with our team to create a better future for healthcare that is more effective, better coordinated, and more human for patients, physicians, and healthcare organizations across the country.

What you will do

• Lead the client-facing team for Flare Health, building relationships with executives of hospital systems, medical groups and other provider organizations.

• Manage a portfolio of 10-20 hospital system customer accounts

• Establish and manage success plans that clarify customer goals and provide a framework for collaborative adoption across their organization

• Work cross-functionally to advance our products and services and to improve the overall customer and end user experience

• Build industry thought leadership recognition through research, publications and client case studies.

• Become a trusted advisor to clients’ leadership over time

Requirements

• 5-7 years of consulting and/or healthcare operations experience

• Experience in some combination of the following areas:

  • Medical group or faculty practice experience in process reengineering and project work plan management, OR, project leadership and work plan management experience within a consulting firm with a focus on clinic, physician, or medical group performance improvement

  • Direct, consultative relationships with health care provider senior administration

  • Physician marketing and outreach initiatives

  • Provider scheduling operations across call center, nurse line and small clinic settings

• Proven leadership of complex multi-workstream projects or multiple concurrent client engagements, while delegating and overseeing the work of other team members

• Ability to set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders including client senior leadership

• Excellent written and oral presentation skills with a track record of producing high quality client deliverables

• Exceptional IT literacy with PowerPoint/Keynote, Excel, web browsers, and mobile and desktop platforms

• Track record of curiosity and learning about the constantly evolving healthcare industry and drive to make a big impact