Director, Client Services

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Target Data is currently looking for a Director, Client Services.  This is a fantastic role, which may lead to more responsibilities in client services.   Specifically, in this role you will be managing the clients, campaigns and vendors/partners for Target Data, reporting to the Vice President of Client Services on client deliverables. 

Responsibilities 

As a subject matter expert, you will be the primary point of contact for the customer and manage day-to day customer relationships with multiple vendors

  • Project manage and implement campaigns
  • Become fully versed in all Target Data products and platforms
  • Monitor and optimize campaigns collaboratively with clients, Data/Analytics and Strategy Team and vendors
  • Define and execute campaign strategy in collaboration with the Strategy and Analytics Team
  • Interact with Operations, Analytics, Strategy and Production teams
  • Distribute and discuss campaign results vs. goals
  • Manage contracts and agreements
  • Manage campaign budgets
  • Accountable for client satisfaction and client retention

Required Experience and Qualifications:

  • Strong organizational and project management skills, in addition to excellent written and verbal communication skills, in a professional environment
  • Strong understanding of advertising metrics in programmatic (CTR, ROI, conversion rates)
  • Experience with managing and executing online and offline marketing campaigns
  • Proficient in Double Click for Advertisers (DFA) reporting, Outlook, Excel, Word and Power Point
  • Minimum of 3-4 years of account management/client services experience
  • Active management of client accounts including reporting
  • Management of creative processes and problem solving
  • Multi-task effectively with precise attention to detail
  • Ability to anticipate and creatively resolve problems
  • Exceptional team player possessing initiative and motivation to work unsupervised
  • BA/BS degree

    

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Location

Minutes from Metra and CTA & only steps to the West Loop, our office sits in a renovated, creative loft space with floor to ceiling city views.

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