Director, Customer Success at Keeper Security, Inc.

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Description

About Keeper:

 

Keeper Security is transforming the way businesses and individuals protect their passwords and sensitive digital assets to significantly reduce cyber theft.  As the leading password security platform, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach.  Keeper is SOC 2 Certified, ISO 27001 Certified and utilizes best-in-class encryption to safeguard its customers.


 

Job Summary:

We are seeking an ambitious Director of Sales, Account Management to lead and develop a team of Account Managers. This role is ideal for a Sales Leader who is experienced at managing Account Managers and has a history of over-achieving upsell and expansion targets. The team’s task is twofold; to ensure the customers success therefore safeguarding and maximizing the renewal and, to identify and convert opportunities to expand and upsell Keeper’s footprint with the customer. The Director of Sales will proactively engage in the day-to-day management of account managers. This role will work directly with Sales, Technical Support, Professional Services and Finance. 

This position is designed for an experienced sales leader with a passion for success and a drive for excellence.

Responsibilities:

  • Hire, manage and lead a team of 10-20 Account Managers to successfully own and develop their accounts and strengthen their customer relationships

  • Develop and implement internal processes to create seamless management of accounts and measurements of team performance while eliminating roadblocks

  • Own the quota & forecast for your team of Account Managers and motivate the team to exceed expansion, upsell, and renewal targets

  • Proven track record of sustaining & growing complex relationships including closing the renewal, upsell / cross-sell opportunities

  • Effectively utilize CRM tool to manage a pipeline, analyze sales results and report directly to leadership team on projected sales goals

  • Help your team identify and close new opportunities within the existing customer base

  • Creation of customer success roadmaps with customers to guide engagement with the client

  • Coordinate with business users and procurement to ensure timely renewals

  • Collaborate cross-functionally with  Keeper’s Sales, Sales Engineering, and Support teams to advocate for your customers’ positive experience and growth.

  • As part of the Global Leadership team drive initiatives to propagate best practice and process to further excellence and performance in the global team.

Qualifications

Minimum Qualifications:

  • Bachelor's degree in Business or Engineering or equivalent experience

  • 5+ Years working in a sales management role leading sales teams 

  • 7+ Years in a sales role providing tech solutions to SMB, SME, and Enterprise customers

  • Strong communication skills and technical aptitude


Preferred Requirements:

  • Demonstrated ability to manage and develop relationships

  • Ability to take initiative, operate as an owner and be proactive

  • Superior communication skills - written, verbal, and interpersonal. 

  • Strong analytical skills, attention to detail and an ability to translate data into actionable recommendations

  • Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation

  • Experience working with Enterprise customers to drive adoption and increase revenue.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages

Location

Great West-Loop Chicago office with roof top deck access (and an office in sunny El Dorado Hills, CA for those who love the West Coast)

An Insider's view of Keeper Security, Inc.

What's something quirky about your company?

We've got some really great personalities in the office, nicknames, inside jokes, etc. Everyone's a big family and we care about each other. I think the quirkiest part about Keeper has to be the people. You're not going to find people like Noah with his dad jokes, Geary the Navy Seal, or Giles doing spot on impressions of everyone just anywhere!

Anne

Senior Inside Sales Representative

What projects are you most excited about?

As far as the most rewarding aspect of my work... that would be seeing the immediate result of what we do, such as seeing the new features we build getting great user reception or watching revenues tick up.

Ibrahim

Software Engineering Team Lead

What makes someone successful on your team?

We’re fortunate to have very special people working at Keeper. They make a sensational product, give our customers awesome support, and have an amazing sense of respect. People who strive for perfection and want to make tomorrow better than today will do very well here. That’s what makes Keeper the best!

Darren

CEO & Co-founder

How do you empower your team to be more creative?

I strive to provide transparency to my team on expectations and how they're performing. As long as they're meeting expectations I encourage them to get creative - there is no perfect process and the best innovation comes from trial and error! With a company growing as quickly as Keeper, there's limitless opportunity to grow and develop new skills.

Connor

Business Sales Development Manager

What projects are you most excited about?

I love the ownership I have to manage marketing campaigns that drive measurable results and grow our business. I see my work in the finished product. Also, there isn’t any red tape here, and we’re encouraged to improve all aspects of the customer journey. I feel awesome about the positive impact our products have which keep our customers safe.

Dan

Director, Digital Marketing

What are Keeper Security, Inc. Perks + Benefits

Keeper Security, Inc. Benefits Overview

Keeper offers a respected work-life balance and a career you can sink your teeth into. You'll work alongside people with a positive attitude who are empowered to make a difference and collaborate with the smartest people on the planet.

Benefits and job perks make a huge difference. At Keeper, we believe benefits are a meaningful piece of the total value proposition and part of what makes Keeper great!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Fitness Subsidies
Professional Development Benefits
Promote from within

Additional Perks + Benefits

Show Stoppers - A respected work-life balance • A career you can sink your teeth into • Work alongside people with a positive attitude who are empowered to make a difference • Collaborate with the smartest people on the planet • Help dominate the cybersecurity industry which is at the center of attention around the globe.

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