Description

About Keeper:

Keeper Security is transforming the way businesses and individuals protect their passwords and sensitive digital assets to significantly reduce cyber theft.  As the leading password security platform, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach.  Keeper is SOC 2 Certified, ISO 27001 Certified and utilizes best-in-class encryption to safeguard its customers.

Job Summary:

We are seeking an ambitious Director of Sales, Account Management to lead and develop a team of Account Managers. This role is ideal for a Sales Leader who is experienced at managing Account Managers and has a history of over-achieving upsell and expansion targets. The team’s task is twofold; to ensure the customers success therefore safeguarding and maximizing the renewal and, to identify and convert opportunities to expand and upsell Keeper’s footprint with the customer. The Director of Sales will proactively engage in the day-to-day management of account managers. This role will work directly with Sales, Technical Support, Professional Services and Finance. 

This position is designed for an experienced sales leader with a passion for success and a drive for excellence.

Responsibilities:

• Hire, manage and lead a team of 10-20 Account Managers to successfully own and develop their accounts and strengthen their customer relationships

• Develop and implement internal processes to create seamless management of accounts and measurements of team performance while eliminating roadblocks

• Own the quota & forecast for your team of Account Managers and motivate the team to exceed expansion, upsell, and renewal targets

• Proven track record of sustaining & growing complex relationships including closing the renewal, upsell / cross-sell opportunities

• Effectively utilize CRM tool to manage a pipeline, analyze sales results and report directly to leadership team on projected sales goals

• Help your team identify and close new opportunities within the existing customer base

• Creation of customer success roadmaps with customers to guide engagement with the client

• Coordinate with business users and procurement to ensure timely renewals

• Collaborate cross-functionally with  Keeper’s Sales, Sales Engineering, and Support teams to advocate for your customers’ positive experience and growth.

• As part of the Global Leadership team drive initiatives to propagate best practice and process to further excellence and performance in the global team.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Business or Engineering or equivalent experience

• 5+ Years working in a sales management role leading sales teams 

• 7+ Years in a sales role providing tech solutions to SMB, SME, and Enterprise customers

• Strong communication skills and technical aptitude

Preferred Requirements:

• Demonstrated ability to manage and develop relationships

• Ability to take initiative, operate as an owner and be proactive

• Superior communication skills - written, verbal, and interpersonal. 

• Strong analytical skills, attention to detail and an ability to translate data into actionable recommendations

• Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation

• Experience working with Enterprise customers to drive adoption and increase revenue.