We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. Our vision is to become and stay the leading SaaS pricing and CPQ solution provider. We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. Our solutions are very flexible allowing us to support a diverse customer base across industries and sizes with brands like Avery Dennison, Dean Foods, Iron Mountain and many others. We are a robust and sustainable company with rapid global growth. It’s a great time to join Price f(x) as we disrupt the pricing software world.

www.pricefx.com

Your mission?

Your mission is to provide vision, leadership, and guidance to a Customer Support and growing team; coach and mentor to ensure an energized, motivating work environment and desired business outcomes are achieved.

You will be in charge of…

  • Define & execute Customer Support strategy globally
  • Identify and address recurring root cause issues
  • Act as liaison for complex, severe, or urgent issues
  • Document Solution best practices
  • Coordinate 2-3 strategic initiatives per year
  • Recruit and retain top talent across the team
  • Manage escalations
  • Lead a team


What should you have to succeed?

  • To achieve all this, you need to be patient yet pro-active, gracious yet confident, independent yet cooperative…but mainly eager for challenges because both your soft-skills and technical knowledge will be truly needed in your role!

 

Proven experience with:

  • Leading globally dispersed 3rd level Technical Support teams
  • Enterprise software implementation projects
  • Pricing, commercial, and/or finance experience
  • Defining and executing Customer Support strategy
  • Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams.
  • Problem-solving skills, independent thinker, ability to independently execute a plan and multitask.
  • Excellent organizational skills and strong attention to detail.
  • Professional level verbal and written communication skills; ability to interact professionally both internally and externally.
  • Ability to appropriately balance and address client demands and company needs.
  • Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders.
  • Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations.
  • University degree
  • At least 10 years experience in the relevant position
  • Excellent communication and consulting skills
  • Managerial skills
  • Fluent English


Location

  • Chicago, IL
  • Candidates need to have a valid work and stay visa for the United States

Other job specifics…

  • Full-time employment
  • Willing to travel 

What will you love about us?

You will be part of a global team and a company culture that is characterized by the free and respected exchange of professional and cultural perspectives. As a rapidly growing organization, you will have opportunities to explore creative ways of delivering continuous value to our clients and charting a career path that reflects the unique skill set and experience you bring to Price fx. We will give you the option of your own devices by proving a monthly $200-IT allowance (laptop, and mobile). We have built a benefits program to match the strength of our team

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • GroovyLanguages
    • TypeScriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Ant DesignLibraries
    • Salesforce LightningLibraries
    • JestLibraries
    • WebpackLibraries
    • SASSLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • GreenplumDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen
    • WebinarsLead Gen
    • LinkedInLead Gen
    • TwitterLead Gen

Location

150 N Riverside Plaza, Chicago, IL 60606

An Insider's view of Pricefx

What are some social events your company does?

We all meet in Prague every January to celebrate Pricefx's Birthday!

Sanna

Office Coordinator

How do you collaborate with other teams in the company?

This is one of our greatest strengths. The word ‘silo’ really doesn’t exist at Pricefx. We’re a team and you really feel it. Since our company is global, it is really important to figure out a way to work across time zones and do it well. On a day to day basis though, Microsoft Teams is my best friend!

Zel

Customer Success Manager

What makes someone successful on your team?

We are passionate about what we do, thrive in a fast-moving environment, agile in our skills and enjoy working as a team. 

Emil Antony

HR Business Partner

What is your vision for the company?

To become the leading SaaS pricing and CPQ provider by the end of 2020.

Marcin

CEO

What’s the vibe like in the office?

Our colleagues are top-notch, customer oriented, smart, team players. If you ask us what is the best thing about Pricefx we will mostly say the people we work with and the unique culture. Fantastic vibe!
Btw - the view is also sort of spectacular :-).

Daniela

Director Human Resources

What are Pricefx Perks + Benefits

Pricefx Benefits Overview

Bring your ideas to life while working within a flexible environment. We value collaboration, teamwork and inspiration.

BYOD (laptop and mobile) so you like what you’re working with and we’ll give you $200 a month towards them.

Get breathtaking views of Chicago while you work from the 42nd floor in our spectacular office at 150 N. Riverside Plaza, just a few minutes from Ogilvie and the “L”.

And we made sure to go above and beyond on our health benefits, PTO, holidays, etc.

Culture
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Pricefx provides dental coverage through UnitedHealthcare Dental PPO.
Vision Benefits
Pricefx provides vision coverage through UnitedHealthcare Vision.
Health Insurance Benefits
Pricefx offers two rich UnitedHealthcare PPO plans.
Life Insurance
Pricefx offers a Life Insurance of $25k at no cost to employees.
Retirement & Stock Options Benefits
401(K)
Pricefx 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Pricefx 401(k) retirement plan matches 100% of an employee's contribution up to 4% of their annual salary.
Performance Bonus
Pricefx offers applicable employees a generous Performance Bonus or Sales Commission program based on their role within the organization.
Child Care & Parental Leave Benefits
Generous Parental Leave
Pricefx offers 12 weeks of 100% paid maternity leave with the possibility to take an additional 12 weeks. Once an employee returns from maternity leave, extra perks will be provided.
Flexible Work Schedule
Pricefx offers an entirely flexible schedule to its employees outside of cour hours (9 a.m - 2 p.m.), pending their manager's discretion.
Remote Work Program
After an employee has completed their probationary period, Pricefx lets all employees work remotely at least once a week or more, pending their manager's discretion.
Vacation & Time Off Benefits
Generous PTO
Pricefx Paid Time Off (PTO) policy includes 20 PTO days for all employees annually and 5 days may be carried over.
Paid Holidays
Price f(x) offers all employees 13 observed paid holidays.
Perks & Discounts
Beer on Tap
Price f(x) loves its beer. We have the top row in our fridge dedicated to various beers, and we stock it with local brews monthly.
Casual Dress
Price f(x) casual dress code includes jeans, sweats, t-shirts, and flip-flops every day of the week.
Company Outings
Pricefx has various outings throughout the year.
Stocked Kitchen
Pricefx has a fully stocked kitchen including snacks, coffee, tea and all of the soda you can handle.
Happy Hours
Pricefx has monthly happy hours at local bars open to all employees to let loose a little and have the opportunity to bond and get to know each other.
Professional Development Benefits
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Like to travel? We all gather in Prague to celebrate the company birthday every year, and it’s an event you won’t want to miss.

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