Director, Operations Excellence (Retail)

| Chicago
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At West Monroe, our people are our business.
We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first, highly collaborative culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, and the drive to make an impact for our clients.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

Ready for the next step on your career journey?
West Monroe is seeking a Director to join our National Operations Excellence practice and to help evolve the Retail industry offerings This role will help mature our go-to-market strategy and offerings for Retail.  This includes farming existing Retail clients, targeting new clients and delivering large scale functional and technology projects.  Responsibilities will be split across business development, account ownership, project delivery, thought leadership and team leadership. 

Senior Directors within West Monroe have responsibilities that span across the following:

Client Delivery
• Lead teams serving clients across industries while demonstrating executive presence with high level client counterparts
• Interface with all levels of business and technology leadership both internally and at client sites
• Work with program and project leadership to implement processes and technology that support business value and process efficiency across business and technical functions
• Facilitate client workshops focused on project initiation and executive steering meetings
• Understand the underlying business processes and technologies being used within an organization to be able to make recommendations on how to achieve long-term scalability, reduce operational cost, or better support business processes
• Ensure proper management of project economics including:
o Project budgets, invoicing, and the collection process
o Mentor and manage teams of technical and business consultants and QA the plans and work done by the team
o Quickly respond to client requests while also driving the project to completion

Practice Development
• Collaborate with local office leadership to ensure alignment with the office culture, define the strategic direction of the Technology team, and actively lead entrepreneurial activities to expand offerings and the skills of the team
• Drive the development/enhancement of WMP’s methodologies and approaches to client delivery
• Coach and mentor consultants and actively participate in the performance management process
• Actively participate in recruiting and retaining top quality consultants
• Assist in developing Technology tools and processes 

Business Development
• Hunt new strategic clients – using relationships and other proven business development skills
• Initiate and lead business development meetings with prospective clients
• Understand investment needs and requirements and help turn those goals into concrete engagements and detailed proposals
• Create work plans, pricing estimates, and risk assessments for prospects
• Attend networking events and actively build and leverage a professional network and affiliate network in the local community (including retail affiliated organizations such as NRF, Shoptalk, etc.)

Qualifications:
• Minimum of 10-15 years participating in team-based, client-facing business and technology consulting services across the retail industry with primary focus on big box, home improvement, grocery, drugstores, and QSR
• Knowledge of the latest industry trends within retail
• 10+ years’ experience managing teams of technical and functional; as well as prior hands-on experience with store operations transformation, eCommerce and multichannel design and implementation, retail supply chain, merchandising and category management.
• Proven leader with extensive ability to build solid and collaborative relationships with team members, foster a productive team environment, and coach staff with timely meaningful written and verbal feedback
• Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis
• Experience farming new business from existing clients and managing client relationships
• Strong analytical, problem solving, and quality experience
• Strong business development and an active professional network of contacts in the local market as well as across the top domestic retailers
• Membership and visibility in relevant professional organizations
• Deep industry expertise within the retail space is required, preferably having worked with top domestic retailers
• Excellent organizational, verbal and written communication skills; and in-depth knowledge of project planning methodologies and software development life cycles
• Strong communication skills to be able to work with clients and present to C-level executives
• Ability to travel required

Ready to get started? Join our team and make an impact. 
West Monroe Partners is an Equal Employment Opportunity Employer –
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Location

311 W. Monroe Street, Chicago, IL 60606

An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Manager, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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