Director of Operations Excellence

| Chicago
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.
Summary of Responsibilities:
Sometimes referred to as Home Chef’s operations “SWAT” team, the Ops Ex team works on cross-functional initiatives that help to define the future state of the operations organization. The team prides themselves on being great problem solvers, thought partners, and go-getters. Projects evolve based on the needs of the business – no two days are the same – but the team is always focused on execution and driving towards positive impact. The Ops Ex team is a key partner to the fulfillment team, driving continuous improvement initiatives, creating and maintaining technologically-driven tools to enable more efficient processes, and serving as the operations organization’s center for strategy development and implementation. The Director of Operations Excellence leads the team (currently 4 people) with scope to expand the team’s size and responsibilities. The Director is responsible for setting the priorities and expectations of the team, delivering strategic recommendations, and acting as a key subject matter expert and partner to fulfillment teams.

Detailed Responsibilities:

  • Team Management:
  • Run regular and ad-hoc meetings, maintaining close regular contact with all team members
  • Maintain morale and a healthy, productive working culture
  • Professional development of all team members
  • Align team structure with business priorities and recruit high-caliber individuals to join the team
  • Setting strategic priorities:
  • Develop strategic priorities for the team in line with the company’s overall strategic priorities
  • Oversee fulfillment KPIs & Reporting; use data to identify highest-impact project work
  • Help team to structure project work and deliver clear, data-driven recommendations
  • Drive project work from strategy to project recommendation to implementation with the fulfillment teams.
  • Partnering with fulfillment teams:
  • Develop and sustain strong collaborative partnership with fulfillment teams across 3 facilities
  • Take requests and recommendations from fulfillment teams for projects to add to pipeline
  • Work closely with CI managers to develop and implement continuous improvement initiatives
  • Ensure team has culture of being at the forefront of supporting the work of the fulfillment teams
  • Lead the roll-out of new physical products or features within operations

Qualifications:

  • The requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role.
  • 2+ years of experience in a strategic role with people management, preferably with a focus on operations
  • Consulting and/or MBA background strongly preferred
  • Bachelor's degree required, engineering or operations disciplines preferred
  • Excellent analytical skills; strong capabilities in Excel, Google Sheets and Google Scripts
  • Familiarity with JavaScript, HTML, CSS & basic coding languages a plus
  • Continuous improvement mindset
  • Strong prioritization and project management skills
  • Excellent communication skills, with experience creating buy in with a range of stakeholders such as hourly employees, customers, suppliers, and executives
  • Proactive in identifying problems and finding innovative solutions
  • Ability to understand the big picture as well as exceptional attention to detail
  • Skilled at dealing with ambiguity and working in a fast-paced environment
  • Experience spearheading execution on large-scale, high-impact projects
  • Experience in a fast-paced, high-growth environment
  • Travel (up to 25%) will be required as part of this position

Perks/Benefits:
-Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first 
 order!
-Direct access to senior management – our leadership team works alongside our team members every day
-Comprehensive medical, dental, and vision insurance
-Generous paid time off (PTO) policy
-401k program
-Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses
-Free water taxi, discounted gym membership, and daily bike storage for Wrigley building employees
-Cold brew coffee on tap at no charge
-Employee discounts for Home Chef meal kits
-Free lunch every Friday and snacks and beverages on hand every day
-Casual dress
Home Chef is an equal employment opportunity employer 

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • OptimizelyAnalytics
    • IllustratorDesign
    • SketchDesign

Location

Located in the iconic Wrigley building, our location offers the best of the Loop and River North. Close to transportation, restaurants & shops.

What are Home Chef Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided

Additional Perks + Benefits

Direct access to senior management – our leadership team works alongside our team members every day. Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses. Free water taxi, discounted gym membership, and daily bike storage for Wrigley building employees. Cold brew coffee on tap at no charge (Wrigley office location). Employee discounts for Home Chef meal kits. Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!

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