Director of Transformation at Morningstar

| Chicago
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The Team: 
The pursuit of quality at Morningstar is deeply ingrained in our culture and a key part of the value we bring our clients. Led by our Chief Quality & Transformation Officer, the independent Quality & Transformation team works with teams across the company to help transform and improve our practices, processes and methods. Members of this team serve to enhance employee and customer experience by using philosophies and tools like Lean, Agile, Design Thinking and latest technologies like Robotics Process Automation. This team stays abreast of emerging technologies, people practices, and other concepts related to the “future of work” and help introduce them in the organization. 


The Role: 
Morningstar is seeking an experienced leader with strong transformation, LEAN coaching and facilitation skills. The Director of Quality & Transformation will be instrumental in understanding the concepts of “future of work” and introducing them in the larger Morningstar organization. This role will focus on providing thought-leadership in the areas of applying new and proven methods to help Morningstar teams drive innovation, enhanced client and business impact. You will be responsible for partnering closely with senior executives at Morningstar, help them determine the business goals for the transformation, craft the vison, and help execute on that vision using LEAN and other change management approaches. You will have to constantly seek best practices within and inside the organization to drive the adoption of these practices in Morningstar. We are looking for someone who is adept at facilitating and driving organizational alignment, organizational change management and business transformation using emerging technologies, amongst other transformational initiatives. The Director of Quality & Transformation will play a leadership role within our Operations Excellence practice. 
The ideal candidate will be a serial learner, creative, self-driven & excellent facilitator. We are looking for someone with conviction, who is unafraid to question the status quo, while guiding change with courage, passion and a solutions-oriented mindset. This position is based in our Chicago office. 

Responsibilities: 

  • Lead the delivery of enterprise wide, complex transformations — in a line role or advisory capacity.
  • Be a counsel to senior leaders and to employees at various levels on topics such as LEAN transformation, organization design, change management, adoption of technologies, continuous improvement.
  • Interface with all levels of business and technology teams to help drive change. Be strategic but at the same time be able to zoom in for details as needed. 
  • Adopt an entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization & drive growth.
  • Understand emerging technologies, seek out best practices in applying those technologies, and translate their benefits/ applicability to Morningstar business. Understand emerging people practices aligned with the concept of “future of work” and help share those in Morningstar. 
  • Evangelize adopting LEAN way of working along with the latest business, people and technology practices in Morningstar 
  • Be employee & customer focused by helping enhance Morningstar employee and customer experience.
  • Understand the underlying business processes and technologies being used within an organization to be able to make recommendations on how to achieve growth, enhance customer experience, long-term scalability, reduce operational cost, or better support business processes.
  • Facilitate workshops, meetings and strategic conversations. 
  • Program manage, guide and shepherd transformation initiatives to successful completion. 


Requirements: 

  • A bachelor’s degree is required; an MBA and engineering degree or background is preferred. 
  • At least ten years of experience managing complex business transformation initiatives 
  • The ability to define success, communicate that vision, and execute it. 
  • Understanding of Lean (Toyota Productions System or its derivatives).
  • Expertise in  Agile and/ or Design thinking is a plus.
  • Strong communication and influencing skills. Able to structure and facilitate strategic conversations with senior leaders.
  • Proven leader with extensive ability to build solid and collaborative relationships with team members, foster a productive team environment, and coach teams & colleagues
  • A quick learner, who networks outside of the organization to learn best practices, and reads extensively to stay current with the latest practices and organizational thinking 
  • Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations. A creative & relentless problem solver.
  • Sophisticated executive demeanor, comfortable functioning at the highest levels of client organizations
  • Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis 
  • Well versed with the application of emerging technologies is a plus 

 

Morningstar is an equal opportunity employer. 

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Location

22 W. Washington , Chicago, IL 60602

An Insider's view of Morningstar

What does your typical day look like?

Every day is a little different. Our team is focused on POC (Proof of Concepts). My work involves problem-solving, development and software design. I work on the Data collections team, currently most of this involves, on a high level, automating the process currently used to collect data from raw sources through Machine Learning.

Upasna

Software Engineer, Data Collections - AI R&D

How does the company support your career growth?

We believe in promoting from within, based on previous impact to the team. Whenever possible, we will stretch our employees to take on expanded roles that aligns with the career progression they are interested in.

Jeff

Head of Technology and Product

What are Morningstar Perks + Benefits

Morningstar Benefits Overview

At Morningstar, your contributions have meaning and can drive change. Across our 27 offices worldwide, we’ve invested in fostering a community where talented, driven people can grow. Our entrepreneurial spirit and uncompromising ethics guide everything we do. It’s all in the name of empowering investors. Morningstar is proud to offer a comprehensive benefits package to eligible, full-time employees in the United States who work a minimum of 30 hours per week. Our benefits are designed to invest in your -- and your family's well-being, including investments in your health and financial future.

Culture
Volunteer in local community
Morningstar encourages our colleagues to become involved in their communities, by providing paid time off for volunteer activities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Morningstar encourages unconscious bias training for all employees, especially managers and hiring personal. We believe that by raising awareness of bias we can decrease its effects.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Morningstar offers two Flexible Spending Accounts (FSA)— one for healthcare expenses and one for dependent care expenses. You may enroll in both $ determine the contribution amount.
Disability Insurance
Dental Benefits
Our dental plan covers 100% of preventive services, 80% of basic services, and 50% of major services.
Vision Benefits
With Morningstar's vision benefits you can get an annual eye exam with an in-network provider with just a $10 copay.
Health Insurance Benefits
Morningstar continues to offer the choice of two medical plans—the Savings Plan and the Classic Plan. Both are administered by Blue Cross and Blue Shield of Illinois (BCBS).
Life Insurance
Morningstar offers 4 tiers of life insurance that offer varying benefits. Basic Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Mental Health Benefits
Our insurance covers 80% on in-network mental health services. Our Employee Assistance Program provides no-cost, confidential, 24-hour counseling on a wide variety of issues.
Retirement & Stock Options Benefits
401(K)
Take advantage of a number of Morningstar tools to help you manage your 401(k) account and your finances, including Morningstar Retirement Manager, available to you at no cost.
401(K) Matching
Morningstar provides employees with a 401(k) matching plan managed. We match $0.75 for every dollar contributed, up to a maximum of 7% of employee pay contributed to the plan each pay period.
Company Equity
Morningstar’s global employee equity benefit, Shared Ownership, enables you to take a portion of your bonus payout and exchange it for RSUs, with Morningstar providing an additional 50% match.
Employee Stock Purchase Plan
Colleagues who exceed their performance goals substantially may be eligible for Impact RSU Awards as an additional reward on top of their cash bonus/commission award.
Performance Bonus
Match charitable contributions
Morningstar's Matching GIfts program will match your charitable giving up to the local currency equivalent of $500 USD per calendar year.
Child Care & Parental Leave Benefits
Child Care Benefits
Morningstar offers the option of in-home child and elder care, in addition to the existing day care center back-up care benefit.
Generous Parental Leave
Morningstar has a global minimum of 6 weeks paid time-off to bond with new family members. This benefit applies to all individuals equally, including birth mothers, fathers, adoptive parents.
Flexible Work Schedule
Morningstar provides employees with a flexible work schedule that includes Summer hours, Work from home, Flexible start and end times.
Remote Work Program
The safety of our employees is very important to us. We have been operating remotely due to COVID-19.
Family Medical Leave
Eligible employees may take up to 12 weeks of job-protected, unpaid leave per year for certain specified reasons, and up to a total of 26 workweeks of leave to care for a family member.
Adoption Assistance
We reimburse up to 80% for eligible adoption expenses, up to $4,000 per adoption, in addition to a minimum of 6 weeks paid time off.
Return-to-work program post parental leave
Company sponsored family events
Morningstar sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 2 days per year of paid volunteer time.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

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