Enrollment Advisor

| Chicago

About Us

With nearly 30 years of experience as a digital marketing and creative agency, All Campus partners with leading, traditional institutions of higher education to expand online enrollment. We provide the up-front marketing investment, expertise, and service level required for success. Guided by our experience interacting with students from a wide variety of fields and backgrounds, we create a customized, specialized service offering to capture any audience. Our growing list of clients includes the University of Southern California, the University of Arizona, the George Washington University, the University of Florida, Purdue University, Boston University, DePaul University, and many other universities.

We offer one of the most unique working environments you’ll find in Chicago. The quirkiness of a creative agency and the analytical mindset of a consulting firm. We work hard for all our clients, constantly striving to test new ideas and improve, even when the metrics already look amazing. Put simply, we genuinely like working with one another, and it shows—we were ranked number 26 in the 2018 edition of Crain’s “Best Places to Work,” which ranks companies based on confidential employee reviews of their culture, benefits, general policies and employee experience to determine the organizations that offer the best overall atmosphere and work environment.

Benefits

At All Campus, the passion and talent our employees bring to work every day are at the core of our continued success as a company. We are committed to fostering your professional growth, as well as doing everything we can to keep you happy, healthy, and passionate about the work you do. That's why we promote a casual and cordial office environment where every employee is valued, and the doors of communication are always open. Our competitive and comprehensive benefits package includes:

  • Health Coverage
  • Retirement Planning
  • Work-life balance
  • In addition to plenty of extra perks like free food, lively parties, and Summer Friday hours. 

Job Summary

All Campus is searching for an Enrollment Advisor to join our product development team in Chicago. This position is responsible for inbound/outbound calling to match potential students to school programs. The incumbent will help meet both company goals and the needs of prospective students by listening, assessing each individual and making independent judgments as to whether the student is a good fit for a respective program.  

Job Responsibilities/Duties

  • Utilizes knowledge regarding higher education and the degree program to discuss details and benefits with potential students.
  • Uses creative thinking and program knowledge to educate potential students on college degree programs.
  • Addresses students' concerns regarding online degree programs and ensure that all prospective students receive the correct program information.
  • Conducts telephone interviews to screen potential student applicants for the college degree program by managing inquiries and achieving prompt contact.
  • Performs outbound calls as necessary to meet established benchmarks.
  • Follows up on and qualifies inbound inquiries. 
  • Utilized independent judgment to determine if a student is a good fit for the applicable programs.
  • Maintains consistent contact with current and prospective students, providing the highest level of customer service.
  • Ensure that prospective students have realistic expectations regarding their course of study.
  • Guides applicants through the process to make sure all application components are completed in a timely manner by developing timelines along with structured follow-up.
  • Contacts students from the time of initial enrollment through orientation with responsibilities extending through the first three (3) weeks of classes.
  • Acts as an advocate/liaison with prospective students to ensure the process of enrollment and financial aid is delivered with the highest level of customer service.
  • Inputs all activity into CRM/database systems in a timely and accurate manner.
  • Displays the highest level of integrity and ethics.
  • Participates in meetings as required.
  • Perform other duties assigned.
  • Work on weekends and evenings may be required; some travel to client sites may be required.

Job Education & Experience

An equivalent combination of education, training and experience will be considered.

  • Bachelor's degree from a four-year college or university; minimum of two (2) years of experience in sales, preferable online admissions or inside sales.
  • Demonstrated success in referral/lead building.
  • Designation in title from I/II is driven by successful performance and tenure within the role, experience in similar/related positions, and overall higher education work experience and track record. 

Job Skills

  • Language Ability — Able to read and comprehend simple instructions, short correspondence and memos; Able to write simple correspondence; Able to talk to others to convey information effectively.
  • Reasoning Ability — Able to apply common sense understanding to carry out simple written or oral instructions.
  • English Language — Basic knowledge of the English language. Able to comprehend simple instructions in English.
  • Customer Service — Responds promptly to customer needs. This includes student needs assessment, meeting quality standards for services and evaluation of student satisfaction.
  • Active Listening — Gives full attention to what other people are saying and takes time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Time Management — manages one’s own time and the time of others to meet deadlines.
  • Organizing, Planning, and Prioritizing Work — Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Quality — Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
  • Teamwork — Balances team and individual responsibilities; contributes to a positive team spirit.
  • Organizational Support — Follows company policies and procedures and completes tasks correctly and on-time.
  • Attendance/Punctuality — Arrives to work/meetings on time.
  • Professionalism — Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

Computer Skills

  • General office equipment (computer, printer, fax, copy machine).
  • Knowledge of Microsoft Office products and e-mail.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • WordpressCMS

Location

Our company works at Olgilvie Transportation Center with close access to Union Station and all CTA lines.

An Insider's view of All Campus

What’s the vibe like in the office?

The vibe in our office is one of warmth, friendliness, and a shared goal of doing everything we can for each other and our clients. We work hard, act with integrity, experiment with new ideas and continuously improve our approach. I'm inspired to be my best self because everyone I work with supports my success and pushes themselves just as much.

Samantha

Director of Client Services

What projects are you most excited about?

I love working on complex projects for big name universities. It’s an exciting challenge to find the best creative solutions, align with our clients’ brands, and create great experiences for prospective students even with that high level of complexity.

Stephen

Digital Designer

What does career growth look like on your team?

The openness and availability of personal development – whether it’s taking on more direct responsibilities, collaborating with other teams, or being reimbursed for external training – is unlike anywhere else I’ve worked. If you’re professionally curious or want your career to evolve a certain way, All Campus will empower you to get there.

Matthew

Assistant Director of Enrollment

How do you empower your team to be more creative?

The idea is to create an environment where everyone contributes. For example, when we're stumped in a meeting, we all ask probing questions directly to each other. There’s often a silence when we don't immediately have an answer - but eventually raw ideas start to emerge. From there, we all work together on them to craft something new and valuable.

Joe

CEO

What makes someone successful on your team?

Successful team members are inquisitive and think about the 'whole' instead of just their part. They enthusiastically help with tasks large and small, collaborate with other teams and pursue continuous improvement in their roles - developing new ideas that help us become more efficient, remain innovative, and improve client and student outcomes.

Andrea

EVP of Marketing

What are All Campus Perks + Benefits

All Campus Benefits Overview

At All Campus, the passion and talent our employees bring to work every day are at the core of our continued success as a company. We are committed to fostering the professional growth of our employees, as well as doing everything we can to keep them happy, healthy, and passionate about the work they do. That’s why we offer a competitive and comprehensive benefits package that includes health coverage, retirement planning, work-life balance benefits, and much more.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Flexible Spending Account (FSA) allows employees to put aside up to $2,700 annually for medical expenses with pre-tax dollars.
Disability Insurance
All Campus provides employees with 100% company-paid disability coverage. The plan covers 67% of an employee's weekly salary if an employee is unable to work due to illness or disability.
Dental Benefits
All Campus provides affordable PPO and HMO dental plans through Delta Dental. Both plans cover in-network preventative care at 100%.
Vision Benefits
The EyeMed Vision program includes affordable copays and discounts on frames, lenses, contact lenses, and LASIK.
Health Insurance Benefits
All Campus offers three BCBS IL plans (PPO, HMO, HSA). Each plan covers annual in-network preventive care at 100%. All Campus also contributes up to $750 annually into a Health Savings Account (HSA).
Life Insurance
All Campus offers group-term life insurance standard to all employees with a $25,000 payout for the duration of employee at no cost.
Wellness Programs
All Campus provides free flu shots every year to both employees and family members.
Onsite Gym
The All Campus office building features a state-of-the-art fitness center that employees may join at a significant discount.
Retirement & Stock Options Benefits
401(K)
The All Campus 401(k) plan enables employees to set aside money for the future. A variety of investment options are available, and employees may contribute on a pre-tax basis or into a Roth 401k.
401(K) Matching
At this time, All Campus matches up to 3% of salary, with immediate vesting for matched contributions.
Child Care & Parental Leave Benefits
Generous Parental Leave
All Campus offers 2 weeks of paid family leave as part of its FMLA benefits.
Flexible Work Schedule
Under flextime, employees may start and end the workday within 60 minutes of normal office hours.
Remote Work Program
With manager approval, employees are eligible for two telecommuting days per month after 90 days of service. After 1 year of service, additional telecommuting may be available based on team needs.
Family Medical Leave
All Campus offers up to 12 weeks of job-protected leave per year for any employee eligible under the Family and Medical Leave Act (FMLA). The first two weeks of FMLA are paid.
Vacation & Time Off Benefits
Generous PTO
All regular, full-time employees may accrue up to 18 days of PTO per year. Employees may accrue additional PTO, depending on position and length of service.
Paid Volunteer Time
All Campus encourages our employees to become involved in their communities. Our Volunteer PTO policy allows up to 2 additional PTO days each year to participate in volunteer activities.
Paid Holidays
All Campus' generous holiday schedule is superior to many companies - we observe all the major holidays, including MLK Day, and we close the office for a few extra days around Christmas and July 4th.
Perks & Discounts
Casual Dress
All Campus' business casual dress code includes jeans.
Commuter Benefits
All Campus offers pre-tax commuter benefits for all employees, as well as reimbursement for bike parking in our building.
Company Outings
Every year All Campus hosts its annual Summer Fun Fest and a year-end holiday party.
Stocked Kitchen
From bagels every Friday morning, to monthly lunches during company update meetings, All Campus is happy to provide snacks and occasional meals for our awesome employees.
Some Meals Provided
All Campus provides a monthly catered lunch for its employees and breakfast bagels every Friday.
Happy Hours
All Campus provides occasional paid happy hours at local bars.
Fitness Subsidies
The All Campus office building features a state-of-the-art fitness center that employees may join at a significant discount.
Professional Development Benefits
Job Training & Conferences
Providing professional development to our employees is vital to our success. Employees enrolled in courses to increase their skills may be reimbursed up to $1,000 annually for expenses.
Tuition Reimbursement
Employees may use their annual professional development credit to pay for tuition expenses.

Additional Perks + Benefits

All Campus is committed to fostering professional growth, as well as doing everything we can to keep our employees happy, healthy, and passionate about the work they do. Our competitive and comprehensive benefits package includes health coverage, retirement planning, and work-life balance benefits—in addition to plenty of extra perks like free food, lively parties, and Summer Friday hours.

We also believe that investments in our employees’ careers are investments in our future as an organization. We are proud to offer substantial discounts and reimbursements to help our employees develop their professional skills.

Did we mention the parties? Our holiday parties aren’t your standard office gatherings with cookies, punch, and a few decorations. Venues have ranged from downtown bars to art galleries, and there are always plenty of games, drinks, and food to keep everyone in the holiday spirit. We also have our annual Summer Fun Fest, where everyone at All Campus leaves the office during the work day to eat, drink, compete, and enjoy each other’s company. Previous events have been held at arcade bars, river boats, the beach, and more!

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