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Enterprise Customer Success Manager

| Chicago

CancerIQ’s technology makes it possible for providers to recognize and empower patients who have increased risk for cancer at scale. Offering patients cancer risk assessment, genetic counseling and genetic testing is the right thing to do, but most hospitals (cancer centers, breast centers and women’s health providers) simply don’t have the time or the resources to do it. Now, CancerIQ’s unique technology enables providers to screen, assess and manage entire patient populations based on individual genetic risks. That means they can prevent deadly, early-onset cancers.

Providers who partner with CancerIQ can also improve quality of care and staff satisfaction, increase revenues and efficiencies, address social determinants of health, meet guidelines/requirements, and enhance customer loyalty.

Responsibilities

  • Manage and be responsible for the economic buyer relationship with each assigned CancerIQ enterprise
  • Grow the CancerIQ footprint within an enterprise institution
  • Grow and manage our CancerIQ partnerships
  • Grow the value of CancerIQ’s customer base via high levels of renewal and account expansion
  • Lead a renewal process covering planning, forecasting and execution
  • Ensure the clinical process is aligned with each customer’s business goals through presentations, collaboration and proactive account management
  • Identify, forecast and successfully close account expansion opportunities (the “expand” of land & expand)
  • Lead the preparation and delivery of quarterly and annual customer business reviews
  • Analyze data in order to establish definitive ROI delivered by CancerIQ
  • Constantly evaluate account health using quantitative and qualitative factors, then spring into action to address flagging accounts
  • Capture and share the “Voice of the Customer”
  • Identify and empower “Clinical Evangelists” in order to accelerate CancerIQ expansion throughout large health systems
  • Build trust with customers’ business staff in order to secure references, referrals, case studies, etc.
  • Demonstrate product expertise across the entire CancerIQ product portfolio, and strive to use that knowledge to make customers successful in their businesses

Requirements

Customer Success Manager - Requirements:

* Has 5-10 years of Customer Success experience for a technical B2B software solution in an early or growth stage SaaS software company

* Has a track record of successfully increasing the lifetime value of accounts

* Has a track record of successfully growing an existing base of accounts within a given institution or enterprise

* Is exceptional at solving problems in an independent and data-driven manner while working in an extremely fast-paced, demanding start-up environment

* Has strong oral and written communications skills

* Has excellent presentation skills

* Is experienced with the Microsoft Office Suite

* Is passionate about genetics, women’s health, and CancerIQ’s mission to improve healthcare through technology

*****Is willing to travel to on-site customer meetings for implementations and annual reviews - travel is estimated at 20%****

Benefits

Cancer IQ's benefits include:

Full access to our fully equipped onsite gym

  • Opportunity to work in the cutting edge field of genetics and genomics
  • Ability to build relationships with the healthcare C-suite, and top executives at CancerIQ's multi-billion dollar strategic partners
  • Working with a fun, young team of professionals
  • Health insurance, commuter benefits, other work perks including an on-site gym
  • Laid back work environment, conveniently located in River North
  • Become part of a dynamic team of fun, young professionals
  • Unlimited free coffee and beer
  • Membership at MATTER, Chicago's premier healthcare innovation space
  • Automatic admission to our "above average" co-ed volleyball team and Fantasy Football league
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • RustLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • Aha!Management
    • HubSpotCRM

Location

In the River North neighborhood that offers an authentic live-work-play lifestyle. It's right across from the Red Line, plenty of bars and restaurants

An Insider's view of CancerIQ

What’s the vibe like in the office?

We all believe in our product and want to see it succeed, which means we're always pushing the boundaries of healthcare and of ourselves. We work fast and encourage each other, so we learn fast. Here you can propose an idea, see it built and launch it, which you don't get at a larger organization. In my first 6 weeks I released a brand new product!

Hilary Mohs

Product Manager

What does your typical day look like?

I get to sell to people that are excited to hear from me. Our product solves a problem for everyone - including our sales channel partners that I get to interact with and learn from. From drafting proposals & negotiating terms to providing feedback on product & marketing ideas - it's never a dull moment at CancerIQ

Annie Stoik

Account Executive

How has your career grown since starting at the company?

I initially joined to get some practical experience before going to grad school for genetic counseling. While observing workflow and supporting clinical users, I fell in love with CancerIQ's user-centered design process and never wanted to leave. I'm now transitioning to the product team and look forward to a career in product management.

Sadie Freedman

Product Specialist

What is your vision for the company?

Our vision is to be a product-focused, "apple" of the health tech world that is able to build products that make the most complex concepts in genomics easy to understand and apply in everyday care. Sadly there are few healthcare solutons that are simple, elegant, and informative enough that doctors and patients will actually love

Haibo Lu

VP of Product & Customer Success

What kinds of technical challenges do you and your team face?

Healthcare data, specifications, and interfaces tend to be archaic and non-standard across healthcare systems. Developing a modern platform that is inter-operable with old systems requires designing and building around inherent complexities through careful domain-driven modeling, flexible micro-services, and sophisticated adapters.

Chris Bun

Chief Technology Officer

What are CancerIQ Perks + Benefits

CancerIQ Benefits Overview

CancerIQ provides are variety of perks that include but are not limited to
*Unlimited vacation policy
*Onsite gym
*Flexible working schedules
*Opportunities for career development and Job Training resources
*Eligibility for performance bonuses
*Commuter benefits

Culture
Eat lunch together
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
CancerIQ's onsite gym boasts of free membership available to all employees, accessible during working hours and after.
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Customized development tracks