Fraud Specialist
Company Description
Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has crafted an online destination where the global music community can connect over the perfect piece of music gear.
We believe that music makes the world a better place, which is why our mission is to make the world more musical. Through Reverb Gives, a portion of every sale provides youth music education programs across the world with instruments they need to make music.
Job Description
We are looking for a Fraud Specialist to support our mission of keeping Reverb’s marketplace the safest and most secure destination to buy, sell, and discover gear from across the globe!
We are looking for a proactive investigator who has the health and safety of our users as your top priority. You never take things at face value, but rather you relish in the opportunity to dig deeper and analyze the information that’s put in front of you. As a person fueled by curiosity, you take the time to consider multiple perspectives and outcomes in order to mitigate fraud on the platform. You’ll play an integral role in strengthening and protecting our community of musicians and music-lovers by upholding the Reverb values and keeping the bad players at bay.
In this role you will:
- Ensure record keeping is accurate and updated.
- Actively manage a real-time purchase approval queue and mitigate loss exposure by identifying and canceling fraudulent transactions.
- Examine transaction information and account behavior to identify fraudulent activity (e.g. account takeover, friendly fraud, collusion).
- Investigate transaction patterns and conduct data analysis to distinguish good accounts from fraudulent accounts.
- Send and respond to customer support tickets related to payments and risk.
- Consistently update and organize spreadsheets used to report fraud trends.
- Collaborate with cross-functional teams to improve manual processes.
- Handle additional tasks associated with a fast-growing company.
Qualifications
- 2 - 3 years of transactional fraud experience.
- Knowledge of third-party fraud prevention tools (e.g. Sift) is preferred.
- Comfort using spreadsheet software (e.g. Google Sheets, Excel, Microsoft Office).
- Customer-centric approach with a high level of integrity, discretion, precision and passion.
- Highly meticulous and organized with strong analytical skills.
- The ability to learn new programs, type quickly and generally multitask on a computer.
- Availability to work Sunday - Thursday from 9am - 5pm.
Additional Information
About Our Compensation and Benefits
Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:
100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
Life, AD&D, and supplemental long-and short-term disability insurance
A matching 401(k)
A generous PTO policy
Sabbatical program for every 5 years of service
Back-up Child Care Service credits
18 weeks of gender-neutral parental leave for the birth or adoption of a child
Up to $7,500 reimbursement of adoption-related expenses
Ways to give back to your community through a charitable contribution match and volunteer time off
At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
We know that the impostor syndrome and confidence gap are real. If you have a passion for using design to solve customer problems and for music, please do not hesitate to apply!
This full-time role reports to the Fraud Prevention Manager and is based in Chicago, IL.
#LI-DNI