General Manager, Global Accounts

| Chicago
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT YOU'LL DO

The Braze Global Accounts Team is the group leading the global relationships and operationalization, for Braze’s largest strategic clients. We work directly with C-level leadership, agencies, and partners at each of these clients to develop global Joint Business Plans with a lens toward, operationalizing and scaling our global relationships and improving customer outcomes.  This is a newly formed organization and we are excited to hire a GM to oversee the strategic roadmap, organizational design, and cross-functional operating model for this team.

For this specific role, the GM of Global Accounts will focus on our partnerships with several of the largest brands in the world, while building a team that will drive cross-functional alignment around Joint Business Plans (JBPs), improve service delivery, and meet or exceed Braze’s financial targets.

Build, lead and hire the best talent:

  • Develop existing account teams that are focused on Braze’s largest global clients
  • Work with internal stakeholders to align resource needs to drive accretive growth in Global Accounts along with Cross-Functional headcount needs
  • Drive metric OKR / KPI setting for talent in the Global Accounts team focusing on long range plans and incentive models
  • Identify gaps in talent composition, driving recommendations for future forward organizational design

Partner to drive cross-functional alignment and acceleration:

  • Align cross-functional teams inclusive of all support services around jobs to be done
  • Build cross-functional OKR’s / KPI for dotted line department leads supporting the Global Accounts Team
  • Develop a structure that is inclusive of all departments necessary to drive optimal client success and adoption of Braze products

Thought Leadership and Client Engagement:

  • Executive face for the Global Accounts Team both internally and externally
  • Develop client facing thought leadership and partner with marketing on OpEd along with client facing case-studies
  • Development Go-To-Market around the Global Accounts Team in partnership with marketing function, inclusive of branding, leadership position and comms
  • Create a plan for scaled capabilities in partnership with the Global Alliance team, focused on: agency, consultancy and ecosystem partners for Global Accounts

Drive account growth and retention by building the Global Account Team Operating Model:

  • Manage the Global Accounts Team’s client portfolio inclusive of analysis of what accounts will be serviced through the Global Account Team organization
  • Identify and lead global accounts initiatives that generate incremental revenue, retention and improvement to NPS.
  • Build, enact and evolve global Joint Business Plans for Global Account selected clients which foster co-commitment to partnership
  • Partner with CMO / Marketing to develop Global Accounts value proposition, inclusive of: positioning to clients, value internally, program design and collateral to support all areas of Global Accounts

WHO YOU ARE

  • 10 to 15 years in leading global client partnerships or account management teams at a digital platform, marketing technology, or SaaS company
  • 10+ years’ experience as proven strategic trusted advisor working with C-Level clients
  • Experience in building organizations from the ground up
  • High degree of cross-functional / multi-department alignment work
  • Experience in leading business units with financial targets
  • Working knowledge of growth strategy through customer engagement across acquisition, retention and monetization.
  • Client-facing experience in driving change through adoption of new products 
  • Track record of building results specific to activating global centers of excellence
  • Travel to global client and agency stakeholders is projected at an average of 5-10 days a month

Preferred qualifications

  • MarTech / AdTech / SAAS background in understanding tools and system adoption
  • Ability to influence executive marketer industry points of view 
  • P&L ownership experience
  • Industry thought leadership
  • Deep understanding of customer engagement technologies, marketing cross channel campaign management, and the nature of multi disciplinary teams in the buying process

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

20 North Wacker Drive, Suite 1100, Chicago, IL 60606

An Insider's view of Braze

What's something quirky about your company?

I love that Braze embraces new ideas and empowers employees to bring their passions to the workplace, even if it is out of the realm of our day-to-day jobs. Braze created the space for me to make a difference through DEI and Wellness initiatives supported by my colleagues.

Carolina

Senior Technical Recruiter

What are some things you learned at the company?

As a Senior Software Engineer that's new to Braze, I've been amazed by the thoughtfulness and collaboration demonstrated by my colleagues. I'm excited to see our smart teams deliver products that no other company can.

Dejay

Senior Software Engineer, Product Engineering (Ingestion)

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
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