Head of CIB Production Management AI Ops - Executive Director

| Chicago
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Job Description The Role
The Head of CIB Production Management AI Ops is expected to be a transformative leader with a track record of implementing AI/ML, ChatOps and/or AIOps solutions. The candidate will bring innovative, industry-disrupting products to market through collaborative work in Product Management. The candidate will build a strategy and solutions to foster the AI transformation, innovating the firm's technology operations. An ideal candidate has a vision for the future pivoting from reactive to proactive applications support along with skills uplift of the organization. The candidate must be able to partner and influence across all levels of the organization and have the technical capability to define, develop and implement strategic AI/ML solutions that drive the next paradigm shift in technology operations.
This position is global in reach, working with teams across the world to ensure consistent AI/ML solutions and practices. Successful candidates will demonstrate technical acumen across a broad range of technologies and have the proven ability to adapt to an ever-changing environment.
Role Requirements and Expectations
  • Ability and relevant experience with AI Prediction, NLP (Natural Language Processing) and/or ChatOps solutions.
  • Experience with data science information collection across applications (metrics, SLOs) and infrastructure (network, OS, database, MQ, etc.).
  • Hands-on leader who can drive change and influence CIB and Global Technology to embrace and adopt modern production support toolsets and technologies, pivoting to proactive AI/ML solutions.
  • Ability and relevant experience working with cross line of business teams, service providers and partner organizations to ensure consistent AI Ops strategy while achieving business goals.
  • Domain knowledge and experience supporting production applications to help build rapport and understand the needs and challenges of front line support teams.
  • Ability to partner with and influence firm-wide AI/ML and AIOps teams in defining non-functional application supportability standards

Qualifications
  • Deep technical knowledge and experience in designing and implementing AI/ML solutions
  • Strong background with programming languages JavaScript, Python, etc.
  • Understanding of application support requirements and solutions (monitoring, incident resolution, capacity management, etc.)
  • Ability to influence across organizations, drive change and gain agreement to implement strategic standards
  • Proven leadership skills with drive for continuous improvement
  • Exceptional interpersonal, relationship and negotiating skills
  • Strong communication skills, verbal and written (and ability to communicate clearly and at right level of detail)

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • CloudFoundryLanguages
    • AzureLanguages
    • KubernetesLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • DB2Databases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • DynatraceDatabases
    • Splunk Databases
    • PromtheusDatabases
    • GrafanaDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Chicago, IL

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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