We pride ourselves on building long-term client relationships, and we’re looking for a

dedicated Client Relationship Manager to help us maintain the highest standards of

satisfaction with every client. In this 100% field-based role, you’ll visit companies across the

Midwest, working to strengthen bonds, build partnerships and help every client feel they’re

getting the most value from our service. In doing so, you’ll convert issues into opportunities, and

maintain profitability by preventing cancellations and coordinating contract renewals.

The Client Support team plays a crucial role within PHMG and client retention is a top priority.

This role is perfectly suited to you if you’re accustomed to driving business forward as part

of a highly successful department. A true people person, you’ll possess the innate ability to

build strong relationships with contacts at every level - all the way from mid-level executives to

Managing Directors and CEOs. You’re also an exceptional listener and empathetic to our clients’

needs while respecting our needs too.

What you’ll be doing:

• Making regular client visits across the Midwest - daily travel is a requirement of the position
• Liaising with clients on a day-to-day basis via telephone, email and face-to-face meetings
• Implementing business strategy and service values to meet client retention targets
• Working closely with our Client Support Managers to deliver effective solutions that meet our clients’ needs
• Learning and subsequently displaying strong knowledge of our product suite to maximize effectiveness with client retention we are client care:

What we look for:

• Consistent and proven track record of client retention & experience in an Account Management,
• Client Relationship and/or Client Retention type role
• Ability to work well under pressure with a positive outlook when faced with complex client issues
• This is a 100% field-based role -candidates must be able and willing to travel on a daily basis
• 5+ years relevant face-to-face, B2B Sales experience
• Impeccable professional business image to represent our world-leading branding company

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