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Farmer’s Fridge was founded in Chicago in 2013 with the mission of making wholesome, delicious food easily accessible, so people can live a little happier and healthier. Our network of 300+ software-enabled smart Fridges vend handcrafted salads, grain bowls, sandwiches, and more. We are striving to change the food system from the ground up – one Fridge at a time. 
At our core, we are a team that cares – about the business, the impact our product makes, and about each other. We are data-driven, innovative, and quick to move on a good idea. Transparency and collaboration are key to our process, as Farmer’s Fridge is a fast-paced work environment where things are always evolving. We’re proud to have a tight-knit team where people bring their A game every day. 

Various team and company social events and town halls keep us connected to each other as well as aligned and focused on our short and long term goals. We’re opening Fridges weekly across the country and are looking for people with passion, ingenuity, and moxie to join our team and help us fulfill our mission of making healthy food as accessible as a candy bar!


As the Head of Customer Growth, you will build the playbook to grow our base of qualified customer leads as a key input to increasing trials and active customers. This may include a wide range of diverse approaches, including campaigns to reach building tenants, print/offline media, online performance marketing, incentives for initial trial, and beyond. The responsibilities will involve rapid experimentation, determining which tactics are most effective, then scaling the resulting successes to serve a rapidly expanding network of fridges. 

This role will also work cross-functionally including with our Customer Engagement team to improve conversion of qualified customer leads; with our Growth team regarding placement of new fridges and development of emerging partnership channels; with our Product and Technology team to inform customer experience features; and with our Data Science team to conduct analysis and gain insights. Success will result in the growth of customer leads and trials per location at an affordable cost per acquisition.

What are we looking for in the Head of Customer Growth?

  • Obsessed with the customer to understand their needs and drivers and ensure we consistently delight them
  • Hypothesis and data driven in order to inform the development of new tactics and approach every change as an opportunity for learning and insights
  • Comfortable with direct ownership and accountability for achieving KPIs and business results
  • Strong communicator who collaborates well across the company, including with product, design, data science, growth, other parts of consumer and executive leadership
  • Ability to balance strategic thinking with execution of plans and bias for action
  • Comfortable working in a fast-paced, dynamic environment -- and excited to be a part of shaping who we become

Within 1 month you will:

  • Complete onboarding: learn our mission and values, meet the team and set priorities
  • Ground your understanding of customer needs and opportunities by digesting existing company research and dashboards
  • Take over leadership of customer growth initiatives already in development

Within 3 months you will:

  • Assume full ownership of developing activities for our customer growth playbook
  • Begin to show results and progress from initial experiments
  • Align on customer experience technology roadmap with product and design

Within 6 months you will:

  • Establish a customer growth vision and strategy to focus on new initiatives and deliver great results
  • Work with data science and finance to enhance reporting capabilities to monitor, manage and set targets for KPIs

Within 12 months you will:

  • Demonstrate consistent ability to achieve business targets
  • Surprise us by identifying new ways to help the consumer team and overall company

Benefits at Farmer's Fridge: 

  • Traditional Benefits. Health, Dental, Vision, Life, Short Term Disability, Long Term Disability
  • 10 paid floating holidays
  • Generous paid time off policy
  • Daily Fridge Credits. You can enjoy these flat rate credits at any Fridge.
  • Monthly cell phone credit
  • 401(k) + Company Match 
  • Volunteer Opportunities. We love to engage with our community and participate in events that are aligned with our mission
  • Regular team celebrations for company milestones and other special events

Farmer’s Fridge is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

View our disclosures related to External Agencies and Applicants below: https://www.farmersfridge.com/careerdisclosures

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • QMLLanguages
    • jQueryLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • QtFrameworks
    • AWSFrameworks
    • ServerlessFrameworks
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail
    • IntercomEmail

Location

Located in the Kinzie Industrial Corridor, we’re at the epicenter of the startup community. Find coffee shops, breweries, and inspiration all around.

An Insider's view of Farmer's Fridge

What are some social events your company does?

Working at a start-up can be a roller coaster, so we do our best to balance work & play. We have regular get-togethers including happy hours, mixers, and impromptu outings to celebrate the wins at the many restaurants & breweries in the area. We also throw a mean party, are 2018 kickball league champions and have yoga classes in the office monthly.

Eden

Revenue & Sustainability Manager

What does your typical day look like?

Given the fast-paced environment at the Fridge, things change so quickly around here. Each day comes with new projects and priorities - and no two days look the same. From meetings and calls to strategizing with the team, and travel, in the two years I've been here, it's safe to say that each day is different.

Syed Shah

Head of Expansion

What makes someone successful on your team?

In a space dominated by big food players, we are building something truly innovative, and the response from the community reaffirms that we're on our way to helping people live healthier, happier lives. Challenges are met with optimism and passion instead of deep sighs and frustration, and the team really bands together to achieve shared goals.

Caroline

Director of Operations Systems

What is your vision for the company?

Farmer's Fridge aims to make fresh, healthy food as accessible as a candy bar. We are on a mission to improve public health through better access to delicious, nutritious food.

Luke

Founder & CEO

How would you describe the company’s work-life balance?

I love coming to a place where my coworkers are supportive of my trials as a working Mom. Where time is made for quiet, uninterrupted work with weekly clarity breaks. Where we are fully supported in our projects. I get to bring all of myself to work, the Mom, the food lover, and the runner—and feel like each part is appreciated and celebrated!

Sarah

Customer Development Manager

What are Farmer's Fridge Perks + Benefits

Farmer's Fridge Benefits Overview

Benefits at Farmer's Fridge:

Happier Weekdays - Walking into the office should fill you with joy, not dread. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity and inquiry; there's no hierarchy here when we're all swapping ideas around the cold brew tap.

Never run on empty - Daily Farmer's Fridge meal, Monday bagels, draft cold brew, office snacks, and Friday happy hours are just some of the offerings to make sure you aren't distracted by a growling stomach.

Take a break - Check out what new products Chef is testing in the R&D kitchen, challenge a coworker to a game of Fridgeopology, rally a spontaneous happy hour at Goose Island down the street, start a heated debate on the best M&M flavor with a poll in Slack, or jump in on a team kickball game!

Innovate & Elevate - We're all teachers and learners. You'll grow, and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the bottom line. Own it. Literally - with company equity you have the opportunity to share directly in our success. You can also participate in our 401(k) plan that includes a company match with immediate vesting.

Culture
Volunteer in local community
We love to engage with our community and participate in events that are aligned with our mission
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Regular team celebrations for company milestones and other special events.
Free Daily Meals
Daily Fridge credits!
Stocked Kitchen
We have snacks and drinks available.
Happy Hours
Recreational Clubs
Our sports leagues fuel teamwork and collaboration with a healthy dose of fun competition.

Additional Perks + Benefits

If all of this sounds good to you, take a look at our current openings!

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